- B&H Photo (New York, NY)
- …issue resolution decisions independently within prescribed guidelines. + Understands Customer Service processes. + Has a basic understanding of order fulfillment ... of care and satisfaction. Associates develop, maintain and grow customer relationships by ensuring that every interaction a ...Owning the issue and ensuring a complete and timely resolution are the most important success factors for this… more
- IQVIA (New York, NY)
- …and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager , and/or a leadership role in a specific CDM task ... plan to re-organize and drive change (possibly across a customer account) + Ensure timely follow-up and resolution...orders to completion. + Participate in pricing discussions across customer account. + Serve as Project Manager … more
- Goodwill of the Finger Lakes (Henrietta, NY)
- …Compliance: + Preparing and submitting financial and operational reports to management as required. CUSTOMER SERVICE & ISSUE RESOLUTION + Customer Concern ... Resolution : + Reviewing and addressing customer concerns in a timely and appropriate manner. +...work evenings & weekends. PHYSICAL DEMANDS: Physical Demands- After-Market Manager Frequency Never Rarely Occasionally Frequently Always Sitting X… more
- Travelers Insurance Company (Melville, NY)
- …customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external ... of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel. + Investigates each claim through prompt… more
- Paylocity (Rochester, NY)
- …By effectively utilizing available resources and prioritizing issues, the Benefit Account Manager I delivers outstanding customer service. The role involves ... efficient response to their support needs is imperative. Location: Rochester, NY Reports To: Manager Support The Benefit Account Manager I plays a pivotal role… more
- BMO Financial Group (New York, NY)
- …+ Identify, assess, effectively challenge and oversee the satisfactory resolution of issues, including ensuring adequate management remediation plans and ... profile issues/risk cases to Compliance and business/group management for prompt resolution . + Analyze and report compliance information to Compliance and… more
- Citizens (Tarrytown, NY)
- …intimately focusing on each client's unique circumstances. The Investment Operations Sr. Manager will be responsible for effective and efficient oversight of several ... operational teams, key technology used by our business, issue- resolution , effective and well documented procedures, risk management and mitigation, maintaining an… more
- Acxiom (Albany, NY)
- … Customer Data Platform - RTCDP). + Integrations will cover Identity resolution , digital recognition, paid media connectors, customer and prospect data ... technical expertise and cross-functional leadership to drive innovation and deliver impactful customer solutions. **What You Will Do:** + Help Shape and Align on… more
- TD Bank (Newburgh, NY)
- …insights & recommendations + Serves as a Customer advocate in improving customer financial confidence, providing customer resolution , proactive tips and ... Banking **Job Description:** The Retail Banker I is a customer liaison that is integral to delivering TD's Brand...unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution… more
- Sunrise Senior Living (Mount Vernon, NY)
- …that are aligned with the organization's vision and values. + Communicate a clear, customer focused vision, based upon a Resident Centered Model of care. + Model a ... opportunities, addressing team member concerns, and guiding the team in conflict resolution . + Promote the Employee Assistance Program (EAP) as a resource for… more