- Zurich NA (Albany, NY)
- …recorded statements, expert reports) to assess coverage, liability, and damages. ** Resolution Strategy & Negotiation:** + Develop and implement effective claim ... resolution strategies, including case evaluations, issue escalation, and timely...potential to the appropriate internal teams for further investigation. ** Customer Service & Communication:** + Deliver exceptional customer… more
- Axis (New York, NY)
- …coverage and claim exposure, determining appropriate actions, and pursuing claims until resolution . Settng accurate and timely claim reserves and make referrals to ... Claim Manager where necessary Managing the lifecycle of a claim...claim from notification to closure, ensuring timely and accurate resolution . Reviewing relevant policies, validating coverage for claims by… more
- Amalgamated Bank (New York, NY)
- …and account information on file + Perform various administrative duties as directed by Manager + Monitor customer preferences to determine focus of sales efforts ... will provide potential and existing customers with high quality customer service in a broad variety of activities (including,...with customers and back office by following-up to ensure resolution + Greet customers in a professional manner that… more
- Paylocity (Rochester, NY)
- …expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves ... five days per week during designated work hours. Position Overview As the Account Manager , I play a pivotal role in resolving client payroll and HR system challenges… more
- Datavant (Albany, NY)
- …In this role, you will offer meaningful information tailored to exceed customer expectations, actively identifying and presenting solutions for customer issues. ... + Review disagreements on APC/DRG changes with the appropriate manager . + Prepare the final reports for the coding...for the coding audit and actively participates in the resolution of audit findings. + Provide coder education via… more
- Mohawk Valley Health System (Utica, NY)
- …resource for MLTC Care Manager and other staff in the resolution of member-related issues. + Establishes effective customer -focused working relationships ... to the Care Managers and other staff in the resolution of member related issues. Communicates with members and...support for care coordination related activities. Participates in non-clinical customer service for members enrolled in the VNS Health… more
- GE Vernova (Schenectady, NY)
- …direction, and drives coordination of engineering activities and critical issue resolution for OTR-related issues for all assigned Steam Turbine projects. The ... Turbine Project Engineer functions as the technical liaison for the Customer and Engineering, Procurement, and Construction (EPC) representatives to ensure that… more
- Sharecare (Albany, NY)
- …contact center, provider office, or healthcare institution + Experience in successful resolution of high level/sensitive customer service issues. Sharecare and ... their families through personalized resource and referral facilitation, issue resolution and healthcare navigation. Utilizing motivational interviewing and guided… more
- TD Bank (New York, NY)
- …the Global Transaction Business, including for new products and initiatives, and customer and transaction escalations and inquiries. + Provide advice to the business ... businesses/technology, and organizational practices/disciplines + Identifies and leads problem resolution for project/program complex requirements related issues at all… more
- MTA (New York, NY)
- …review scanned documents and forms. + Receive, analyze, research, and seek a resolution to assigned customer inquiries. + Document, research, and resolve basic ... - (Represented) SALARY RANGE: $ 45,125 - $75,208 DEPT/DIV: Workforce Testing SUPERVISOR: HR/ Manager - Manager , Testing LOCATION: 2 Broadway HOURS: 8 Hours Per… more