- Cayuse Holdings (Albany, NY)
- …and training programs using data insights. + Deliver ongoing analysis of customer experience metrics, including survey data, complaint resolution efficiency, and ... role aligns analytics deliverables with the Exchange's objectives to improve customer experience, achieve cost savings, and foster continuous improvement. Through… more
- St. John's Embrace Living (Rochester, NY)
- …skills, builds relationships with constituent groups and delivers high level customer service. Qualifications & Education: + Associates Degree with minimum of ... + May be required to work flexible hours + Excellent interpersonal and customer service skill. + Strong analytical and problem solving skills + Adaptable ,… more
- Cayuse Holdings (Albany, NY)
- …Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in ... conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain… more
- Humana (Albany, NY)
- …Assist in coordinating with third-party partners for solutions such as identity resolution and audience data enrichment. + Collaborate with internal data scientists ... assisting with third-party vendor coordination for solutions such as identity resolution , audience segmentation, or data enrichment. + Basic understanding of… more
- MongoDB (New York, NY)
- …programs for the Global Support team to improve technical skillsets and customer service skills **Strategic Planning and Innovation:** + Develop and implement ... AI support tools to reduce ticket volume and improve resolution speed + Identify and implement innovative solutions to...Practices and Incident Management:** + Collaborate with the ITSM Manager and GET Engineering to implement and enforce ITIL… more
- TD Bank (New York, NY)
- …and guides others within area of expertise + Identifies and leads problem resolution for complex issues at all levels **Education & Experience:** + Undergraduate ... CAMS or CFE Certification + Experience conducting bank fraud investigations ** Customer Accountabilities:** + Conducts a variety of complex investigations, including… more
- Corning Incorporated (Oneonta, NY)
- …metrology, quality metrics and report functions. + Quality Help Desk and customer complaint point of contact and problem resolution including Questionnaires, ... enable breakthrough discoveries. **Role Purpose** Reporting directly to the Quality Manager , this position involves product team support for the manufacturing… more
- Citigroup (Queens, NY)
- …monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager + Exhibits strong sales and service skills, presenting products ... aids (features, benefits, fees, etc.) demonstrating positive, can- do attitude and customer first culture. + Provide exceptional service delivery to our internal and… more
- CVS Health (Amherst, NY)
- …business (eg, large and mid-size self-funded employer groups) to achieve customer satisfaction, and membership objectives. This position focuses exclusively on ... tactical components of the client management team's business plan for each customer . + Responsible for managing (Relationship Management) of daily (service) Plan… more
- TD Bank (New York, NY)
- …and controls. To achieve this, we need great people that are innovative, customer -focused and have a continuous improvement mindset along with strong knowledge of ... to design solutions that enable new payment services, revenue models, and customer experiences. + Assess current-state payments processes, systems, and customer … more