- BlackRock (New York, NY)
- …protocols.** **Carry out assignments as directed by the Level 2 Support Manager and contribute to team and organizational goals.** **Maintain the team's ticket ... and track all project work end-to-end from start to finish.** **Exceptional customer service orientation to ensure the best possible user experience during issue… more
- Securitas Security Services USA, Inc. (New York, NY)
- …group of smaller accounts including client service and problem resolution , service enhancement and expansion, new business development, operational effectiveness, ... permits, and compliance documentation. * Serve as backup to the EHS Operations Manager , providing coverage and support as required.. Training & Engagement * Develop… more
- Rochester Regional Health (Rochester, NY)
- …to avoid adverse financial consequence to patient and hospital. Provide superior customer service by modeling the Brand Promise and Core Values.RESPONSIBILITIES: + ... daily Huddles, providing ongoing communication to the Charge Nurse and Nurse Manager to address complex clinical issues, system barriers, and patient/family issues,… more
- Cayuse Holdings (Albany, NY)
- …of system updates and releases, including planning, testing, and defect resolution . + Troubleshoot and resolve escalated technical issues, ensuring minimal ... and continuous improvement of systems. + Collaborate closely with the Technical Manager and other Key Staff to ensure technical implementation aligns with… more
- Gateway-Longview (Williamsville, NY)
- …treatment modalities + Effectively respond to, oversee, and assist in all conflict resolution situations to ensure the safety of youth and staff through the proper ... On Call responsibilities in the absence of the Program Manager to ensure proper staffing levels at all times...Skills, and Abilities + Must have excellent communication and customer service skills + Ability to multi-task and be… more
- TD Bank (New York, NY)
- …+ Ability to process and handle confidential information with discretion ** Customer Accountabilities:** + Leads a business unit involved in designing and ... Top level escalation point for significant risk matters/exceptions; oversee problem resolution + Oversees research, development and implementation of new processes,… more
- Citigroup (New York, NY)
- …of process improvements and efficiencies that reduce costs and improve customer service levels. Work with management team on prioritization and implementation ... of approved actions + Provide backup support to Credit Underwriting Group Manager , lead projects and initiatives and mentor junior level Credit Officers as needed. +… more
- Florida Crystals Corporation (Buffalo, NY)
- …or out-of-specification product, equipment, packaging or raw materials, to a designated manager to enable the resolution of issues requiring immediate action. ... preferably within a manufacturing facility + Proven ability to successfully meet customer and management deadlines + Highly organized, self-starter that can work… more
- Elite Enterprise Resources (Albany, NY)
- …business process mapping tools to effectively document the processes for the customer . * Develop or maintain system requirements in detailed, clear and well ... testing efforts * Identify and document application defects and track to resolution , performing retesting as required. * Development or revision of existing user… more
- City of New York (New York, NY)
- …to: Train and onboard staff to ensure all can provide quality customer service on procurement, contracting and system related issues. Strengthen staff knowledge ... point as part of Service Desk ticket management and resolution . Being self-sufficient and resourceful in developing knowledge in...in a timely manner, as assigned. Serve as project manager and liaison for various initiatives, as necessary, across… more