- Elite Enterprise Resources (Albany, NY)
- …business process mapping tools to effectively document the processes for the customer . * Develop or maintain system requirements in detailed, clear and well ... testing efforts * Identify and document application defects and track to resolution , performing retesting as required. * Development or revision of existing user… more
- Veralto (East Greenbush, NY)
- …travel logistics. + **Office Supplies and Cleanliness** - Support Facilities Manager and Procurement Supervisor in maintaining inventory of office supplies and ... offering elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum, consumer products, and environmental… more
- Broadridge Financial Solutions (Edgewood, NY)
- …the institutional products that Broadridge offers. The role requires the product manager to have decision-making authority over the development and direction of ... of our clients and their needs through market research, customer interviews, and usage studies to inform product design...sales teams for questions; manage product issues and drive resolution of issues + Partner with the marketing organization… more
- Bassett Healthcare (Oneonta, NY)
- …care and service delivery problems which interfere with patient, staff and customer satisfaction issues and/or recommends action to appropriate party. Ensures that ... or directed Performs other duties as requested and observed by supervisor or manager . What we need from you Education: 4 Year/Bachelor's Degree in Nursing, required… more
- Amalgamated Bank (New York, NY)
- …have excellent knowledge of Call Center procedures and expertise in the customer authentication process and quality assurance standards. The ideal candidate should ... Strong teaching and mentoring skills. + Great communication, interpersonal, and conflict resolution skills. + Ability to engage staff and provide leadership to… more
- TD Bank (New York, NY)
- …recommends, sources, negotiates and implements improvements/solutions (buy/build/reuse) to enhance customer experience and/or reduce cost in support of client needs ... of issues and participate in problem determination and timely resolution of incidents + Assists in the identification of...have regular career, development, and performance conversations with your manager , as well as access to an online learning… more
- Trinity Health (Albany, NY)
- …of meetings; prepares communications with assistance; participates in issue resolution and assists in conducting post implementation surveys. Participates and ... and decisions. + Monitors and maintains work-plans under direction of project manager (s) and/or Directors of Facilities and Safety and Security. Monitors project… more
- City of New York (New York, NY)
- …to: Train and onboard staff to ensure all can provide quality customer service on procurement, contracting and system related issues. Strengthen staff knowledge ... point as part of Service Desk ticket management and resolution . Being self-sufficient and resourceful in developing knowledge in...in a timely manner, as assigned. Serve as project manager and liaison for various initiatives, as necessary, across… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: Under the guidance of the Customer Service Manager , the Senior Telephone Support Clerk is responsible to promptly answer incoming telephone calls, ... caller concerns during the initial phone call or responding timely with resolution . The Senior Telephone Support Clerk is also responsible for providing complete… more
- MTA (New York, NY)
- …Level 5 $86,703 - $123,862 DEPT/DIV : Corporate IT Products SUPERVISOR : Product Manager - Corporate Planning LOCATION : Various/ 2 Broadway New York, NY 10004 HOURS ... combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Summary: The primary purpose of this position… more