- Texas A&M University System (Laredo, TX)
- …and Experience + Two or more years of experience in student services, advising, retention , public relations, customer service or other related area. + Experience ... using Banner Student Information System, Word, Excel, Degree Works, Laserfiche. + Customer Service and data management experience in higher education. Knowledge of:… more
- Karya Property Management (Houston, TX)
- …approvals. + Coordinate marketing strategies to enhance property visibility. + Manage customer satisfaction to boost resident retention rates. + Oversee daily ... are highly encouraged to apply. + Strong leadership and communication skills. + Customer service oriented with a focus on resident satisfaction. + Ability to work… more
- Texas A&M University System (Laredo, TX)
- …Preferred Experience + Two or more years of experience in student services, advising, retention , public relations, customer service or other related area. + ... Customer Service and data management experience in higher education. + Experience using Banner Student Information System, MS Office, and Degree Works. Knowledge and Abilities Knowledge of: + Word processing, spreadsheet, and database applications. +… more
- ServiceNow, Inc. (Addison, TX)
- …SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions. + Drive customer KPIs, such as adoption and retention , across the platform leveraging ... our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve… more
- Wolters Kluwer (Houston, TX)
- …and customer research to understand workflows, drivers of purchase and retention , optimal pricing, and customer satisfaction. Propose and implement ... execution of API strategy for assigned products, including market research, customer requirements gathering, communication with product owner or technology team,… more
- Staples (Lewisville, TX)
- …list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong ... relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with… more
- Teleperformance USA (TX)
- …areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant.** + ** Customer Support Collaboration:** **Work ... with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework.** **This position… more
- NRG Energy, Inc. (Houston, TX)
- …Define and track KPIs to measure the impact of AI initiatives on customer satisfaction, agent productivity, containment, deflection, retention , and cost savings. ... deployment of AI technologies across call center operations to enhance both customer and agent experiences. This role is responsible for identifying, implementing,… more
- Capital One (Austin, TX)
- …B2B website products at scale. + Expert-level knowledge of the entire B2B Customer Lifecycle, including strategies for acquisition, retention , and advocacy. + ... Website) - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable… more
- Southland Industries (Carrollton, TX)
- …Replacement work. + Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects ... support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work… more