- Staples (Lewisville, TX)
- …list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong ... relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with… more
- Teleperformance USA (TX)
- …areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant.** + ** Customer Support Collaboration:** **Work ... with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework.** **This position… more
- NRG Energy, Inc. (Houston, TX)
- …Define and track KPIs to measure the impact of AI initiatives on customer satisfaction, agent productivity, containment, deflection, retention , and cost savings. ... deployment of AI technologies across call center operations to enhance both customer and agent experiences. This role is responsible for identifying, implementing,… more
- Capital One (Austin, TX)
- …B2B website products at scale. + Expert-level knowledge of the entire B2B Customer Lifecycle, including strategies for acquisition, retention , and advocacy. + ... Website) - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable… more
- Southland Industries (Carrollton, TX)
- …Replacement work. + Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects ... support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work… more
- UL, LLC (Austin, TX)
- …evaluate against. + Define and own portfolio level KPIs (growth, adoption, retention , NPS) and drive customer outcomes. + University Degree (Equivalent ... into product portfolio strategy. + Deep understanding of Product Stewardship domain, customer needs, outcomes, markets, & competitors to inform and develop product… more
- Zoom (Austin, TX)
- …Partnering with Product to tie roadmap initiatives to clear KPIs, ROI, and customer impact. + Improving online conversion, onboarding, retention , and upsell ... processes and build scalable programs that directly impact growth and retention . The position offers the opportunity to influence high-level decision-making in… more
- Blufox Mobile (Houston, TX)
- …Leverage best practices for product positioning, account analysis, promotional offer use, retention tools, and overall customer sales and service expectations. + ... maximize sales through effective upselling while maintaining a positive customer experience. Not to mention you will be operating...etc. + Works with team to ensure excellence in customer service with every customer contact. +… more
- S&P Global (Dallas, TX)
- …and applications relevant to assigned clients. + Communicate the "Voice of Customer " to internal teams, ensuring client retention and continuous improvement ... solutions to provide actionable insights, support client training, and enhance the customer experience. This is not a sales role-it's about empowering clients to… more
- S&P Global (TX)
- …to ensure our Commercial organization is equipped to deliver consistent, high-quality customer experiences that fuel growth and retention . Beyond product and ... programs that strengthen **sal** **es** **methodol** **ogy** **, consultative skills, and customer engagement techniques** . From teaching our teams how to structure… more