- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requires exceptional expertise in deep learning, large language models, and AI agent architectures to help build our industry-leading Agentic AI portfolio (models,… more
- Deloitte (New York, NY)
- …solutions for large cross industry clients. They focus primarily on client service delivery but also drive sales activities and thought leadership in their area ... + Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering… more
- Cayuse Holdings (Albany, NY)
- …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... intelligence, reporting tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. + Proven experience… more
- Capital One (New York, NY)
- …the technology and processes deliver breakthrough business results and radically transform customer service . The Channels Horizontal Services team specializes in ... you will be part of a smart, talented team responsible for transforming the customer and agent servicing experiences. You will regularly integrate and influence… more
- Coinbase (Albany, NY)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Guardian Life (New York, NY)
- …Implement plan to engage customers, reducing unnecessary calls and improving customer self- service adoption metrics. + Collaborator Interaction: Engage with ... Ability to understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong problem-solving, critical… more
- Capital One (New York, NY)
- …the Velocity Black service , other concierge experiences and the back end agent experiences . Velocity Black is premium lifestyle digital concierge service ... at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross -functional partners, help to oversee… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description The Sr. Manager Applied Science will lead a cross -functional team of 30+ builders in pioneering GenAI experiences for +1.3MM Amazon Sponsored Product and… more
- Coinbase (Albany, NY)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- JPMorgan Chase (New York, NY)
- …chat flows, including call routing, escalation paths, and error handling for both self- service and agent -assisted scenarios. + Develop audio and text prompts and ... a critical role in promoting AI innovation and shaping the future of customer interaction through conversational AI. This role will support our Card and Connected… more
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