- Wayfair (Boston, MA)
- …team is responsible for enhancing the internal tools and workflows used by Wayfair's customer service agents. Our mission is to drive improved agent ... experience within ServiceHub, the internal platform powering sales, customer support, ticketing and supplier support at...effectively. + Nice To Have: + Experience working with customer support, agent tools, or internal enablement… more
- Sprinklr (MA)
- …** owns the strategic technical relationship with Sprinklr's enterprise customers in customer service , CX, and contact center operations. You will drive ... , WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self- service portals. **Platform Leadership**… more
- Chewy (Boston, MA)
- …practices. You'll work closely with partners across Pharmacy, Veterinary Diets, Customer Service , Operations, Merchandising, Technology, Product Design, and ... You will deliver on strategy and execution of key agent -facing tools and support systems. You will focus will...a clear product vision for internal support tools for customer service agents to deliver outstanding … more