- Wayfair (Boston, MA)
- …team is responsible for enhancing the internal tools and workflows used by Wayfair's customer service agents. Our mission is to drive improved agent ... experience within ServiceHub, the internal platform powering sales, customer support, ticketing and supplier support at...effectively. + Nice To Have: + Experience working with customer support, agent tools, or internal enablement… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …field is preferred however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and interpersonal skills + ... a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents...IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair… more
- Sprinklr (MA)
- …** owns the strategic technical relationship with Sprinklr's enterprise customers in customer service , CX, and contact center operations. You will drive ... , WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self- service portals. **Platform Leadership**… more