- Zoom (Richmond, VA)
- …resources as and when necessary + Conduct discovery meetings and deeply explore the customer next generation virtual agent /AI use cases + Meet or exceed ZVA ... our global company discover new ways to sell our service and drive new business initiatives + Work closely...with a strong understanding of the sales process and customer journey. + Familiarity with virtual agent … more
- Pearl Interactive Network (Richmond, VA)
- …+ Escalate dissatisfied callers to proper channels. + Display excellent communication and customer service skills and exhibit a high level of professionalism in ... **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in...Spanish) + Must have at least 6 months of customer service -related experience + Basic knowledge Microsoft… more
- Enterprise Mobility (Dulles, VA)
- …document dissatisfaction. + Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. + Use ... a Full Time Return Agent . The Return Agent will provide superior, friendly, efficient service ...Must have at least 6 months experience in sales, customer service , leadership or management in the… more
- Travelers Insurance Company (Richmond, VA)
- …Imagine loving what you do and where you do it. **Job Category** Customer Service **Compensation Overview** The annual base salary range provided for ... customer . + Learns how to respond to customer / agent requests for quotes or changes to...Prior insurance and/or call center experience preferred. + Previous customer service experience preferred. + High energy… more
- Under Armour, Inc. (Richmond, VA)
- …staff * Organize and direct focus groups to solicit feedback from customer service representatives. * Ensure staffing is aligned with volume across multiple ... Customer Service Systems Ops Analyst **...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Enterprise Mobility (Richmond, VA)
- … delivery; Review reservation manifest for special requests. + Work proactively with Drivers, Service Agents , Return Agents and Managers to ensure proper ... failed inspection units back to production for re-cleaning and service agent coaching. + Facilitate change of...Offer assistance with luggage as needed. + Perform other customer service related duties as determined by… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... service effectiveness and business outcomes, while maintaining exceptional customer experience - Drive end-to-end Machine Learning projects involving agentic AI… more
- Kemper (Norfolk, VA)
- …+ Commit to ongoing development of knowledge and skills **Minimum qualifications:** + Customer service experience + The ability to visit customers and prospects ... _Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in… more
- Prime Therapeutics (Richmond, VA)
- …Service Operations Management Team. Leads and grows the performance of a team of customer service agents while supporting and enhancing customer ... + Drives the daily performance of a team of customer service agents ensuring SLAs...Qualifications** + 1 year of leadership/management experience in a direct or indirect capacity. + Client facing or client… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requires exceptional expertise in deep learning, large language models, and AI agent architectures to help build our industry-leading Agentic AI portfolio (models,… more
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