- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and expand in the cloud. Our team empowers every customer to grow by providing tailored service ,...- Experience with design, deployment, and evaluation of LLM-powered agents and tools and orchestration approaches. - Hands-on experience… more
- DISH Network (Christiansburg, VA)
- …technical assistance. **Key Responsibilities:** + Partner with Customer Experience Agents to troubleshoot and resolve technical issues, service disruptions, ... assessment session.** This role will be empowered to provide direct and real time advanced technical support to internal...a Service Continuity Support team + Excellent customer service skills with the ability to… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... are met in terms of timeliness, accuracy, quality and customer service . + Ability to work both...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …chat, email, and text messaging. The contact center will comprise an incoming triage service to respond to and direct calls and inquiries to the appropriate ... action plans. Implements and monitors production, productivity, quality, and customer - service standards by resolving problems, completing audits, identifying… more
- Travelers Insurance Company (Richmond, VA)
- …jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & ... or greater and file exposure is greater than $2 million. + Provide quality customer service and ensure file quality timely coverage analysis and communication… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best… more
- Trustmark (Richmond, VA)
- …major worksite and voluntary benefit distributors to include brokers, agents , financial planners, consultants, and employees within Trustmark. Customers typically ... comprehensive sales process that will include marketing programs, educational seminars, customer needs analysis meetings, presentations to develop new and expand… more
- Kemper (Richmond, VA)
- …on our promises. **Position Summary:** If you have administrative experience and great customer service skills, this unique opportunity may be for you. We ... the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who...written communication skills. + Good organizational, time management and customer service skills. + Proficient in MS… more
- Barnes & Noble Education (Virginia Beach, VA)
- …students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and ... the store and for your school. Driving sales, leadership, customer service , team building, and problem solving...serve. You will be a people manager and have direct involvement with training, directing, and counseling our team… more
- Humana (Richmond, VA)
- …or be willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance** **1 or more years of coaching ... assist in the feedback and the formal education process of MarketPOINT Sales Agents . This position will oversee the Call Quality process which includes call… more