• Service Desk Team Lead

    TekSynap (Arlington, VA)
    … agents and service desk supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. ... Service Desk operational reports; + Represent the Service Desk team in a customer -facing role;...results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance… more
    TekSynap (05/15/25)
    - Related Jobs

  • Surety VP Market Facing Underwriting Officer

    Zurich NA (Richmond, VA)
    …of Underwriting Framework within delegated authority levels on assignments of higher technical complexity ensuring a high-level service to customers. Our ... with the organization's appetite, balanced with sound business opportunity. + Make agent /broker/ customer and on-sight calls with a planned and well-prepared… more
    Zurich NA (06/30/25)
    - Related Jobs

  • Senior Manager - Learning, Instructional Design…

    Capital One (Richmond, VA)
    …that leverage emerging AI technologies and drive high business value to materially transform agent and customer experiences. We need folks like you who find this ... and strategies to enable the performance of our Card Customer Channels associates. **Who We Are** **:** We're a...teams to deliver learning experiences that enable brand defining service for millions of customers. We are passionate about… more
    Capital One (07/04/25)
    - Related Jobs

  • Manager, Product Management - Customer…

    Capital One (Mclean, VA)
    Manager, Product Management - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
    Capital One (07/15/25)
    - Related Jobs

  • Program Manager Lead- (P&C- New Business Ventures)

    USAA (Chesapeake, VA)
    …solutions through alternative models such as white-labeled platforms, managing general agents (MGAs), or fronting company partnerships. + Agent -Driven ... programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary… more
    USAA (07/16/25)
    - Related Jobs

  • Senior Service Designer

    Steampunk (Mclean, VA)
    **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... makes for an excellent one. **Contributions** **Contributions** As a **Senior Service D** **esigner** , you willbe responsible forguiding government clients through… more
    Steampunk (06/11/25)
    - Related Jobs

  • Service Desk Tech

    CompuCom (Richmond, VA)
    …with users + Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support + Provide ... Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and...They are the first point of contact for all service requests needing support for technical /IT issues… more
    CompuCom (07/12/25)
    - Related Jobs

  • Service Designer

    Steampunk (Mclean, VA)
    **Overview** Design. **Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a ** Service Designer** , you will be responsible for guiding government clients… more
    Steampunk (07/16/25)
    - Related Jobs

  • Senior Customer Solutions Engineer (IBM…

    Rocket Software (Richmond, VA)
    …full-time remote opportunity located anywhere in the United States. The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role ... modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our… more
    Rocket Software (05/09/25)
    - Related Jobs

  • Senior Syndication Loan Closing Associate

    Capital One (Richmond, VA)
    …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... sight to every device on the network + Internet service must be provided by Cable or fiber Internet...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
    Capital One (07/19/25)
    - Related Jobs