- Steampunk (Mclean, VA)
- …that service concepts are both desirable for users and feasible for technical implementation + Design and iterate on service prototyping using Figma and ... + Balance user needs with product manager priorities and technical feasibility to drive measurable results + Provide plain...+ 10+ years of experience in human centered design, service design, and/or customer experience design, translating… more
- The Hartford (Glen Allen, VA)
- …required* Functional knowledge of Commercial Lines rating experience * Strong Customer Service and Relationship Building skills * Effective Communication ... interactions * Serves as the Single Point of Contact for agents on service related/problem resolutionDemonstrates Effective Communication Skills* Listens… more
- Pearl Interactive Network (Richmond, VA)
- …Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and ... customer service level agreements. **Operating Hours:** 8 am - 8...projects and departmental goals. + Perform tasks to ensure service level requirements are met. + Ensure agents… more
- Clean Harbors (Manassas, VA)
- …relates to work generated within the managed business units. + Provides engineering and technical support to field service offices. + Ability to provide timely, ... in **Manassas, VA** has an opening for a **Field** ** Service Project Manager** . The successful candidate will be...and work scopes and schedules. + Acts as an agent of business and is involved with developing relationships… more
- Teleperformance USA (VA)
- …**implementation** **and improvement of contact center day-to-day operations for inbound technical support and customer service support.** **This ... + **Experience managing programs with varying service ** **objectives** **, agent skill requirements and technical solutions.** + **Strong verbal, listening,… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and expand in the cloud. Our team empowers every customer to grow by providing tailored service ,...- Lead architectural reviews and workshops to advance your customer 's technical objectives. - Act as a… more
- DISH Network (Christiansburg, VA)
- …within a Service Continuity Support team + Excellent customer service skills with the ability to explain technical solutions to technical ... technical assistance. **Key Responsibilities:** + Partner with Customer Experience Agents to troubleshoot and resolve... Experience Agents to troubleshoot and resolve technical issues, service disruptions, and porting problems… more
- Insight Global (Richmond, VA)
- …operating procedures and knowledge base articles. - Maintain a high level of customer service and professionalism in all interactions. - Support users with ... Agent Tier I to support the a Customer Care Center supporting a government client. This position...work experience - 1+ year of experience in a customer service or IT support role. -… more
- Capital One (Richmond, VA)
- …breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about ... an efficient and seamless servicing experience through the provision of real-time intelligent agent tools powered by machine learning models. As part of a larger… more
- Travelers Insurance Company (Alexandria, VA)
- …cases. + Handles files in compliance with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent ... of previous outside property claim handling experience preferred. + Interpersonal and customer service skills - Advanced + Organizational and time management… more