- Capital One (Mclean, VA)
- …leadership + Collaborate with the product team to enhance in-app tools supporting agents **About you:** + Customer -Centric: Driven by a desire to continuously ... **Core responsibilities:** + Lead and inspire a global, 24/7/365 service team of experts + Establish a compelling vision...Eager to partner with product teams to deliver exceptional customer and agent experiences through technology. +… more
- Quality Technology Services, LLC (Richmond, VA)
- …serve as a project manager and liaison to a third-party commissioning agent . This role requires work hours to support construction/commissioning activities of data ... the commissioning process, working closely with the project team to resolve technical challenges. Utilize findings and provide feedback to program management team to… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best… more
- Travelers Insurance Company (Richmond, VA)
- …jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & ... exposure is greater than $2 million. + Provide quality customer service and ensure file quality timely...such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents , medical providers and technical experts to… more
- Capital One (Richmond, VA)
- …Qualifications:** + BPM, Lean, or Six Sigma Certification + At least 1 year experience in Customer Service or Fraud + At least 1 year of experience using JIRA ... of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences. You will regularly integrate and… more
- Sciolex Corporation (Chantilly, VA)
- …investments + Perform as a change agent focused on translating customer needs into IT service provider requirements + When requirements increase/change ... focused on providing the US Government a level of service that surpasses the epitome of excellence. Our core... systems in the SIGINT, GEOINT, and COMM domains. Technical focus on customer systems and domain… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** + ... a solid attendance record **Learn about the role** Senior Customer Service Coordinators at Capital One are...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** ... are tasked with providing the best of the best customer service . This is your opportunity to...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** ... satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at… more
- Koniag Government Services (Alexandria, VA)
- …Effective communication skills and motivation to serve the general public with exceptional customer service at all times **Required** + Retired federal employee ... and interpersonal skills + High motivation to serve the public with exceptional customer service + Computer knowledge and ability to use various desktop… more