• Operations Assistant Manager

    Teleperformance USA (VA)
    …**implementation** **and improvement of contact center day-to-day operations for inbound technical support and customer service support.** **This ... + **Experience managing programs with varying service ** **objectives** **, agent skill requirements and technical solutions.** + **Strong verbal, listening,… more
    Teleperformance USA (06/22/25)
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  • Senior Software Engineer

    Capital One (Richmond, VA)
    …breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about ... an efficient and seamless servicing experience through the provision of real-time intelligent agent tools powered by machine learning models. As part of a larger… more
    Capital One (05/09/25)
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  • Experienced Outside Property Claim Representative

    Travelers Insurance Company (Alexandria, VA)
    …cases. + Handles files in compliance with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent ... of previous outside property claim handling experience preferred. + Interpersonal and customer service skills - Advanced + Organizational and time management… more
    Travelers Insurance Company (07/12/25)
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  • Senior Director, Head of Concierge Member…

    Capital One (Mclean, VA)
    …leadership + Collaborate with the product team to enhance in-app tools supporting agents **About you:** + Customer -Centric: Driven by a desire to continuously ... **Core responsibilities:** + Lead and inspire a global, 24/7/365 service team of experts + Establish a compelling vision...Eager to partner with product teams to deliver exceptional customer and agent experiences through technology. +… more
    Capital One (06/27/25)
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  • Commissioning Engineer II (Data Centers)

    Quality Technology Services, LLC (Richmond, VA)
    …serve as a project manager and liaison to a third-party commissioning agent . This role requires work hours to support construction/commissioning activities of data ... the commissioning process, working closely with the project team to resolve technical challenges. Utilize findings and provide feedback to program management team to… more
    Quality Technology Services, LLC (07/18/25)
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  • AVP- Complex Claim Specialist- GL

    Travelers Insurance Company (Richmond, VA)
    …jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & ... exposure is greater than $2 million. + Provide quality customer service and ensure file quality timely...such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents , medical providers and technical experts to… more
    Travelers Insurance Company (06/24/25)
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  • Sr. Delivery Consultant - Connect, Amazon Connect…

    Amazon (Arlington, VA)
    …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best… more
    Amazon (05/14/25)
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  • Operations Associate - Commercial Loan Servicer

    Capital One (Richmond, VA)
    …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... sight to every device on the network + Internet service must be provided by Cable or fiber Internet...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
    Capital One (06/06/25)
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  • Principal Associate, Process Manager (Hybrid)

    Capital One (Richmond, VA)
    …Qualifications:** + BPM, Lean, or Six Sigma Certification + At least 1 year experience in Customer Service or Fraud + At least 1 year of experience using JIRA ... of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences. You will regularly integrate and… more
    Capital One (06/13/25)
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  • IT Requirements Manager

    Sciolex Corporation (Chantilly, VA)
    …investments + Perform as a change agent focused on translating customer needs into IT service provider requirements + When requirements increase/change ... focused on providing the US Government a level of service that surpasses the epitome of excellence. Our core... systems in the SIGINT, GEOINT, and COMM domains. Technical focus on customer systems and domain… more
    Sciolex Corporation (07/10/25)
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