- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and expand in the cloud. Our team empowers every customer to grow by providing tailored service ,...- Lead architectural reviews and workshops to advance your customer 's technical objectives. - Act as a… more
- DISH Network (Christiansburg, VA)
- …within a Service Continuity Support team + Excellent customer service skills with the ability to explain technical solutions to technical ... technical assistance. **Key Responsibilities:** + Partner with Customer Experience Agents to troubleshoot and resolve... Experience Agents to troubleshoot and resolve technical issues, service disruptions, and porting problems… more
- Teleperformance USA (VA)
- …**implementation** **and improvement of contact center day-to-day operations for inbound technical support and customer service support.** **This ... + **Experience managing programs with varying service ** **objectives** **, agent skill requirements and technical solutions.** + **Strong verbal, listening,… more
- Capital One (Richmond, VA)
- …breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about ... an efficient and seamless servicing experience through the provision of real-time intelligent agent tools powered by machine learning models. As part of a larger… more
- Travelers Insurance Company (Alexandria, VA)
- …cases. + Handles files in compliance with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent ... of previous outside property claim handling experience preferred. + Interpersonal and customer service skills - Advanced + Organizational and time management… more
- Capital One (Mclean, VA)
- …leadership + Collaborate with the product team to enhance in-app tools supporting agents **About you:** + Customer -Centric: Driven by a desire to continuously ... **Core responsibilities:** + Lead and inspire a global, 24/7/365 service team of experts + Establish a compelling vision...Eager to partner with product teams to deliver exceptional customer and agent experiences through technology. +… more
- Quality Technology Services, LLC (Richmond, VA)
- …serve as a project manager and liaison to a third-party commissioning agent . This role requires work hours to support construction/commissioning activities of data ... the commissioning process, working closely with the project team to resolve technical challenges. Utilize findings and provide feedback to program management team to… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best… more
- Travelers Insurance Company (Richmond, VA)
- …jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & ... exposure is greater than $2 million. + Provide quality customer service and ensure file quality timely...such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents , medical providers and technical experts to… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... sight to every device on the network + Internet service must be provided by Cable or fiber Internet...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more