- GMHC (New York, NY)
- Technical Support Analyst I WFH Flexible...Knowledge Required + 2-4 years of experience providing hands-on technical support in a customer -facing role + ... * Information System Job Type Full-time Description TheTechnical Support Analyst Iprovides frontline technology support to ensure that GMHC staff… more
- MTA (Jamaica, NY)
- …a Technical Support Analyst can and will provide seamless, integrated technical support service to the client across all of these platforms and services. ... Technical Support Analyst Levels 1-5 (TCU)...technical support, and, where necessary, basic product and service support. + Access, enter, and maintain MTA data… more
- BAE Systems (Buffalo, NY)
- …and maintain printer devices, and coordinate and track end-user and common device service handoffs. As a technical expert, you will exercise considerable ... work environment. If you are a motivated and skilled technical support analyst looking for a new...ability to work effectively with customers and team members ** Technical Skills:** + Experience with IT service … more
- City of New York (New York, NY)
- …for OMB and be an agile problem solver providing a high-level of customer service to OMB staff. The analyst will contribute to improving IT operations and ... Service Desk Operations JOB TITLE: One (1) Assistant Analyst / Analyst CONTROL CODE: OTH-25-01 SUMMARY: The Mayor's...to ensure issues have been resolved and provide excellent customer service . DESIRED SKILLS: - Working foundational… more
- Highmark Health (Albany, NY)
- **Company :** enGen **Job Description :** **JOB SUMMARY** The Associate Technical Analyst for Home Medical Equipment Systems provides critical technical ... inventory management, billing, patient management, and dispatch systems, contributing to efficient service delivery and optimal patient care in the home setting. The… more
- Palo Alto Networks (New York, NY)
- …and Response (MDR) service is growing fast - and we're building a customer -centric team that blends technical expertise with direct customer engagement. ... and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service...such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst… more
- CAI (Albany, NY)
- …will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. ... We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst **... Service Desk support to our customers applying technical knowledge and customer service … more
- Capgemini (New York, NY)
- **Job Title:** Service Management Consultant - ServiceNow Business Analyst **Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City ... area; Atlanta, GA** **Travel:** 25% **Job Description:** The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical … more
- Capgemini (New York, NY)
- **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New ... Years experience working with ServiceNow CMDB/CSDM Solutions * Ability to take complex technical specifications and articulate it to a customer in business logic… more
- UKG (Albany, NY)
- …drives retention, adoption, and advocacy. Role Overview We are seeking a data-driven, customer -obsessed Principal Customer Experience (CX) Analyst to join ... and recommendations in a clear, compelling way to both technical and non- technical audiences. Insights & Intelligence...3-5 years applying customer experience (CX) frameworks, customer journey mapping, or service design methodologies… more