- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking Senior Analyst / Engagement Specialist. ... Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and...- Record user interaction and categorical data in designated customer services platforms, eg JIRA. - Draft content for… more
- City of New York (New York, NY)
- …Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency ... MOCS Director serves as the City Chief Procurement Officer. JOB DESCRIPTION: ANALYST MOCS team members operate in a fast-paced, collaborative, service -oriented… more
- Intermountain Health (Albany, NY)
- …time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration, ... lifecycle (eg, selection, implementation, support, archival and decommissioning). The Principal analyst will provide strategic guidance and ensure the alignment of… more
- Santander US (New York, NY)
- … technical documentation for both technical and nontechnical audiences. + ** Technical analyst with knowledge of JAVA (.NET application) & SQL.** + ... Financial Systems Analyst (Oracle, QlikSense, Vermeg and Axiom) Country: United...improvements. This role combines business analysis, systems analysis, and technical troubleshooting skills to ensure the effectiveness and reliability… more
- L3Harris (Rochester, NY)
- …future customer support needs. To provide efficient and effective customer service , L3Harris ILS Analysts collaborate with product management, engineering, ... SERVICE . Job Description: As an Integrated Logistics Support Analyst (ILS Analyst ) at L3Harris, you will...with preparing written reports with a high degree of technical accuracy and occasionally presenting to customer … more
- Evolent (Albany, NY)
- …technologies, and best practices to recommend innovative solutions that enhance the customer service experience. * On-Call Support: Provide periodic on-call ... culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal role in...(WFM) tools. * CRM Integration: Experience with CRM and customer service platforms. * Emerging Technologies: Knowledge… more
- Amazon (New York, NY)
- …daily journeys. With a range of flexible pricing and buying models, including self- service , managed service , and programmatic ad buying, these solutions help ... Amazon DSP team is looking for a Programmatic Solutions Analyst to join Amazon Advertising's growing team based in...you will manage the end-to-end experience of our enterprise customer , known as programmatic trading desks, driving the overall… more
- S&P Global (New York, NY)
- **About the Role:** **The Role:** Client Service Analyst **The Team:** As a member of our Client Services team, you will provide application and technical ... plan. **What We're Looking For:** **Basic Required Qualifications:** + Client Focused. Customer service and satisfaction are key priorities for the firm.… more
- TD Bank (New York, NY)
- …and independently + Ability to handle confidential information with discretion ** Customer Accountabilities:** + Provides deep technical subject matter ... TD Securities. Our mission is 'To Deliver World Class Service ' to all internal and external clients as we...achieve this, we need great people that are innovative, customer -focused and have a continuous improvement mindset along with… more
- Pearl Interactive Network (Albany, NY)
- …of services provided by support staff, including team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming ... Network** is seeking a detail-oriented and process-driven **Quality Assurance Analyst ** to help monitor, evaluate, and enhance performance across...calls and other work types to assess customer service quality, accuracy of information, and… more