- MPR Associates (Alexandria, VA)
- …in their approach to troubleshooting and decision making with an emphasis on superior customer service . + Proficient with Microsoft Windows 10 and Office 365. + ... and software incidents, and be proactive when dealing with user issues. In addition, the Service Desk...software used at MPR. + Installs, configures, and upgrades computer hardware and software. + Collaborates with Service… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description As Principal Product Manager of Customer Success Platforms, Intelligence, & Analytics within the AWS Specialists & Partners (ASP) org, you will be… more
- Red River (Chantilly, VA)
- …and developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration ... on good incidents management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned with managing area of your team… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer -oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... and service delivery opportunities and issues + Accountable for service desk performance, meeting customer expectations, and driving continuous improvement… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end- user satisfaction. + Solid technical background ... resolve customer issues. + Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps taken using the… more
- Capital One (Mclean, VA)
- …focused on customer information and relationships, specifically focused on Pre- Customer experiences and Multi- User relationships (eg authorized users, power ... Senior Director, Product Management - Customer Core and Identity Product Management at Capital One is a booming, vibrant craft that requires reimagining the status… more
- DMS International (Virginia Beach, VA)
- …work with senior specialists on more complex problems. + Possess a knowledge of customer support and service principles and methods. + Possess a working ... Teamwork, + Integrity in conduct, + Responsiveness to our customer 's mission DMS is currently seeking an Functional Analyst...Work Statement (PWS) and may be required to attend in- service training which is designed to update contractor personnel… more
- Capital One (Mclean, VA)
- Senior Associate, Product Management: Benefits Customer Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Capital One (Mclean, VA)
- Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for an Alerts Price Drop Send Optimization Product Manager to join ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- BAE Systems (Falls Church, VA)
- … base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user ... Manage and facilitate moves, adds, and changes associated with end- user hardware + Perform new computer configuration...others and in a collaborative team environment + Quality customer service and a proactive approach to… more