- MPR Associates (Alexandria, VA)
- …in their approach to troubleshooting and decision making with an emphasis on superior customer service . + Proficient with Microsoft Windows 10 and Office 365. + ... and software incidents, and be proactive when dealing with user issues. In addition, the Service Desk...software used at MPR. + Installs, configures, and upgrades computer hardware and software. + Collaborates with Service… more
- Amazon (Arlington, VA)
- …GenAI/large language model (LLM) products by building a multi-agent framework to emulate end customer experience. In this role, you will be a core part of the ... provides an opportunity to influence how teams tackle improving customer experiences. Our short-term objective is to create a... experiences. Our short-term objective is to create a self- service tool for Amazon Builder teams that gives insights… more
- Amazon (Arlington, VA)
- Description Are you customer -obsessed, data oriented, and confident in proposing opportunities to improve our customers' experience across different Amazon ... highly motivated Front End Engineer (FEE) to join the Customer Experience and Business Trends (CXBT) organization. As a...tools. - Write automated UI tests. - Design new user interfaces and features. - Follow best practicies in… more
- Capital One (Mclean, VA)
- …focused on customer information and relationships, specifically focused on Pre- Customer experiences and Multi- User relationships (eg authorized users, power ... Senior Director, Product Management - Customer Core and Identity Product Management at Capital One is a booming, vibrant craft that requires reimagining the status… more
- Capital One (Mclean, VA)
- New Customer Product Manager, Shopping (Remote-Eligible) We are looking for a New Customer Product Manager to join our growing team in Capital One Shopping. If ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- DMS International (Virginia Beach, VA)
- …work with senior specialists on more complex problems. + Possess a knowledge of customer support and service principles and methods. + Possess a working ... Teamwork, + Integrity in conduct, + Responsiveness to our customer 's mission DMS is currently seeking an Functional Analyst...Work Statement (PWS) and may be required to attend in- service training which is designed to update contractor personnel… more
- Capital One (Mclean, VA)
- Manager, Data Science - Customer Management Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually ... in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save… more
- Wilson Language Training (Richmond, VA)
- … + Patient and active listener + Knowledge of best practices in customer service and retention + Exceptional organizational and project management skills, ... attitude + Work with other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user adoption to drive… more
- ICF (Reston, VA)
- …+ Knowledge of Microsoft Defender for Cloud. + Experience with AI-powered customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent, Zendesk ... Description ICF International is seeking a Manager, IT Service Desk, to work in our Corporate Information...a global organization to deliver outstanding support to our user community. This position requires the ability to develop… more
- Ford Motor Company (Richmond, VA)
- …Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and ... Ford Pro is a new global business within Ford committed to commercial customer productivity. The Product Manager will work with individual product team managers to… more