- Capital One (Richmond, VA)
- …quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and ... Workday platform opportunities, features, and capabilities through direct input with the user community, business, and technical partners + Use your domain knowledge… more
- Capital One (Mclean, VA)
- …quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and ... the strategy and priorities grounded in technical understanding and user experience. They must be able to sit in...+ **Human Centered** **-** Obsesses about internal and external customer needs to reimagine and innovate product solutions +… more
- General Dynamics Information Technology (Arlington, VA)
- …AN IMPACT:** + Provides first-tier software, hardware, and printing technical assistance to computer users. + Answers questions or resolve computer problems for ... electronically. + May provide assistance concerning the use of computer hardware, software, and printing. + Responds to and...on technical problems. + Serves as focal point for customer concerns. + Documents, tracks, and monitors the technical… more
- TekSynap (Chantilly, VA)
- … Service Desk (SD) to support IT services and applications,using the customer 's Information Technology Service Management (ITSM) tool set to document, ... process, and monitor incidents, problems, inquiries, and change and service requests, as well as coordinate new capabilities through an actionable service … more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- … user -based training events, create training materials, and prepare Computer -Based Training (CBT) materials. -Advise on organizational change and training ... helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless operations and prompt responses to trouble… more
- CACI International (VA)
- …for activities associated with delivery of software solutions associated with customer -defined systems and software projects by working in close collaboration with ... misconduct such as theft or fraud + College degree (BS) in Computer Science, Software Engineering, Information Management Systems or a related discipline. Equivalent… more
- CareFirst (Reston, VA)
- …in a ServiceNow Senior developer position playing a key role in maturing Customer Service Products built on the ServiceNow platform. Performs complex analysis, ... work experience. **Licenses/Certifications:** + ServiceNow Certified Application Developer + CIS- Customer Service Management + ServiceNow System Administrator +… more
- CACI International (Chesapeake, VA)
- …and promotes end- user satisfaction. + Requires strong communication and excellent customer service skills. Role may be considered mission critical. + ... as required. + Works on project teams with the customer and technical staff to broaden the understanding of...diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team.… more
- Sallie Mae (Sterling, VA)
- …This is a high-impact role at the intersection of technology, data, and customer experience-ideal for a product leader who thrives in complex environments and is ... lifecycle-from ideation through launch and iteration-translating business goals and customer needs into well-defined product roadmaps and technical requirements. You… more
- World Wide Technology (Reston, VA)
- …consistently meet deadlines and achieve optimal productivity. + Deliver exceptional customer service through clear, concise, and empathetic communication, ... DoD 8140 - CompTIA Security+ certification + Bachelor of Science degree ( Computer Science, Information Systems, or Business is preferred) or Experienced System… more