- ManTech (Charlottesville, VA)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Ensure ... customer tickets in a ticketing system. + Outstanding customer service skills and practices. + Experience... skills and practices. + Experience contributing to a service desk technical knowledge base. + Compliance… more
- Marriott (Mclean, VA)
- …and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies all team members meet or exceed all hospitality ... standards and procedures. * Performs hourly job functions as needed. **Providing Exceptional Customer Service ** * Provides excellent customer service … more
- SAIC (Reston, VA)
- …and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow ... following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside...advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose,… more
- Extra Space Storage (Arlington, VA)
- …_Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, ... operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured… more
- Extra Space Storage (Falls Church, VA)
- …following types of jobs, we encourage you to apply: _Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, ... operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured… more
- Marriott (Arlington, VA)
- …and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies that all team members meet or exceed all ... Experience** * Understands the brand's service culture. * Provides excellent customer service by being readily available/approachable for all guests. *… more
- Serco (Chesapeake, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... supports Ship modernization support. You will be part of a team that works closely with the customer to deliver SI2 Installation support. Our managers on this … more
- ManTech (Herndon, VA)
- …of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + Proven ability to ... Directorate Mission Administrator (DMA) certification. + Excellent communication, problem-solving, and customer service skills with the ability to work… more
- Qualtrics (Reston, VA)
- …risk and disruption. + Establish and monitor key performance indicators (KPIs) for service desk efficiency and customer satisfaction. **What We're Looking ... Engineering Director to lead our IT Infrastructure and Operations team . This role is crucial in ensuring the reliability,...provisioning. + Oversee the operations of the global IT Service Desk , ensuring timely and effective resolution… more
- UIC Government Services and the Bowhead Family of Companies (Norfolk, VA)
- …defects, validate requirements, and support functional enhancements. + Utilize the National Help Desk Service Manager (NHDSM) or similar ticketing system to log, ... operating procedures, job aids, and knowledge-base articles. + Provide customer service support, including responding to inquiries,... experience, preferably with experience in the National Help Desk Service Manager (NHDSM) or a similar… more