- R1 RCM (Warrenton, VA)
- …sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our ** Customer Service Representative** , you'll work to help our ... **Here's what you can expect working in Patient Registration ( Customer Service ):** + Working on computers and...and expect the unexpected. This is not a casual desk job. + A team you can… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career and customer -oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a ... full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer ... Provide face-to-face (walk-up) support where applicable, ensuring responsive, courteous customer service . Monitor system performance and alerts,...formal education. Minimum 3 years of experience in Help Desk support, IT service desk ,… more
- Serco (Herndon, VA)
- …and **Deployment Services** teams. This role is accountable for operational performance, customer service quality, and compliance with corporate standards within ... for evolving support tools and platforms. + Champion Serco's customer service standards and quality policies. +...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment + ... Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst...Exceptional customer service skills with the ability to… more
- SHINE Systems & Technologies (Reston, VA)
- …+ Junior-mid level PeopleSoft Functional Financials experience + Ability to provide Tier 2-3 Service Desk support. + Ability to work in a fast-paced environment. ... and acquisition systems. This position works in a cross-functional team environment with government and contractor personnel. + Timely...+ Outstanding customer service skills with the ability to… more
- Sunrise Senior Living (Mclean, VA)
- …and related key performance indicators (KPIs). + Develop, train, and mentor contracted Help Desk team members on job duties related to the Manager's functional ... of day-to-day tasks, conducting periodic KPI evaluations to maintain service levels and identifying opportunities for process improvement. Additionally,...oversight. + Monitor Help Desk team progress, assess performance, and develop… more
- Leidos (Arlington, VA)
- …for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service desk environment. This role is responsible for driving measurable ... Line of Business (LOB) Manager** to join our mission-focused team and lead IT service delivery for...Responsibilities + Lead the delivery of ITIL-aligned Tier 0-4 service desk operations in a 24/7 environment… more
- Sunrise Senior Living (Fairfax, VA)
- …role include but are not limited to the essential functions listed as follows: ** Customer Service ** + Oversee the community entry area for visitors, guests, and ... music playing throughout the day. + Ensure that another team member covers the front desk when...**Experience and Qualifications** + High School degree/GED + Proven customer service experience and skills + Proficiency… more
- Capital One (Mclean, VA)
- …with the Deal Desk in Revenue Operations. You will be aligned to a Sales team and work with the Deal Desk to support individual Sales associates to help them ... and while still achieving business objectives. You can review customer policies and procedures and flag operational risks for...to finish and partner extremely closely with the Deal Desk to ensure the Capital One Software team… more