- Sysco (Jacksonville, FL)
- …a team is directly responsible for escalation and achievement of service levels, compliance, customer satisfaction, and issue resolution. + Team Development ... and existing accounts for CMU and LCC business. The Customer Experience Manager drives success through the...AND SKILLS:** + Ability to manage and motivate a customer service organization comprised of contract business… more
- Oracle (Tallahassee, FL)
- **Job Description** The Customer Success Manager (CSM) plays a critical role in ensuring clients achieve meaningful business outcomes through the effective ... to ensure smooth transitions, clear governance, and risk/issue mitigation throughout the customer journey. + Orchestrate issue escalation and resolution by… more
- Cornerstone onDemand (Jacksonville, FL)
- **About the Role:** As a Senior Customer Support Manager , you will lead a high-performing team responsible for delivering "white-glove," proactive support ... using cutting-edge SaaS support tools (eg AI-based automation, omnichannel communications, Self- service knowledge bases, CRM and Customer experience analytics) +… more
- Wolters Kluwer (Tampa, FL)
- …a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy ... needs + Win support for process and performance improvement plans related to customer success, product development, and service improvements based on strategic… more
- Percepta (Melbourne, FL)
- …Percepta, we bring first-class service across each market we support. As a Client Service Manager onsite in Melbourne, FL, you'll be a part of creating and ... delivering amazing customer experiences, while also enjoying the satisfaction of being...unique culture.** **What You'll Be Doing ** The Client Service Manager (CSM) will work with luxury… more
- Robert Half Finance & Accounting (Miami, FL)
- …Requirements * Minimum of 3 years of experience in a sales support or customer service role. * Proficiency in inside sales, direct sales, and inbound/outbound ... customer interactions for accuracy, tone, and completeness. + Escalation Rate: Percentage of tickets requiring advanced support or...sales strategies. * Familiarity with customer service platforms like Zendesk and JIRA.… more
- The Hertz Corporation (Estero, FL)
- …and Fortinet. + Strong understanding of circuit connectivity and infrastructure. + Exceptional customer service and escalation management skills. + Ability ... Life: Hertz is looking for a proactive, results-driven IT Service Delivery Manager to join our Field...pivotal in ensuring seamless network operations and delivering exceptional customer service across all Hertz locations. You… more
- Brunswick (Edgewater, FL)
- …analytical, has teamwork mentality, good leadership and a passion for delivering outstanding customer service . **At Brunswick, we have passion for our work and ... _Customer & Dealer Relationship Management_ + Act as the escalation point for complex consumer and dealer issues. +...of experience in the marine industry, preferably in technical service , quality, PD&E or customer service… more
- CHS (Clearwater, FL)
- …medical coding and medical services. * Act as a liaison with clients for escalation of service issues or program questions, establishing a strong working ... **Overview** **Claims Manager ** **Servicing** **Health Insurance Policies or Benefits** **Summary:** Premier Administrative Solutions (PAS) is a Third-Party… more
- TD Bank (Boca Raton, FL)
- …+ Supervisory or leadership experience preferred + Demonstrated ability to provide Legendary Customer Service + Strong verbal and written communication skills + ... bankers/and partners for effective referrals + Leads and reinforces Customer service activities; Supporting Customers through challenging...and compliance requirements are met + Acts as an escalation point for Customer problem resolution -… more