- SAIC (Reston, VA)
- …support of GAO, including the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and ... IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads...and many will be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure… more
- Chenega Corporation (Fort Belvoir, VA)
- … customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + Ensure ... functions. + Submit all initial IT requests to the Help Desk and monitor the progress of...organizational goals and objectives while striving to maintain top-quality customer service . + Attend bi-weekly Army Enterprise… more
- ManTech (Mclean, VA)
- …Mission Administrator (DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. ... + Candidates should bring a strong background in IT troubleshooting and customer service , with experience supporting a broad range of technologies. + Proven… more
- SHI (Richmond, VA)
- …technical issues, and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include ... assisting with complex troubleshooting and vendor coordination. + Provide excellent customer service , engaging with customers on updates, incident responses,… more
- Deloitte (Arlington, VA)
- …communication, collaboration, and negotiation skills to lead an environment driven by customer service and teamwork + Excellent leadership skills including ... on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with deal...and delivery to act as a strategic advisor to help optimize deal flow along with sales and contracting… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- M. C. Dean (Norfolk, VA)
- …+ Provide tier II/III support for customer issues reported through the help desk + Proper documentation of system programming Responsibilities include but ... role. + Manage physical security system support to meet service level agreements. + Analyze physical security system performance...Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... on more complex problems. + Possess a knowledge of customer support and service principles and methods....users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more
- HCA Healthcare (Mechanicsville, VA)
- …Laboratory Assistant License if required by the state. + Demonstrated excellence in customer service and strong written and verbal communication skills. + Must ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...We are looking for an enthusiastic **X-Ray Tech** to help us reach our goals. Unlock your potential! **Job… more
- NTT DATA North America (Alexandria, VA)
- …10 years of experience working with government employees to define performance measures for a help desk / service desk + Minimum 10 years of experience ... providing exceptional customer service in a federal environment +...invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into… more