- Ryder System (Sacramento, CA)
- …Intermediate, Required + Basic knowledge of Integrated Logistics: Transportation Distribution, Customer Service , Information Technology . Beginner, ... to operating procedures. **Essential Functions** + Assist in e-commerce customer and fulfillment operations support/escalations + Drive resolution of operational,… more
- Amazon (Santa Clara, CA)
- …experiences for customers globally. If you're ready to make history by revolutionizing customer service technology at Amazon, driving innovation that impacts ... Description Amazon is seeking a visionary leader to revolutionize our Customer Service (CS) technology through the power of AI. As a Director of Product… more
- General Dynamics Information Technology (CA)
- …and the ability to explain technical concepts to non-technical users. .Strong customer service orientation with a problem-solving mindset. .Ability to work ... 2+ years of related experience. In addition, previous working experience in information technology , network operation or security operation centers may be… more
- Amazon (Santa Clara, CA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service ... (GenAI) and machine learning technology , we strive to predict and resolve customer issues through self- service and automation solutions. The CET AI team… more
- Amazon (Santa Clara, CA)
- …(GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied ... definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform… more
- Amazon (Santa Clara, CA)
- …making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies. - Lifelong ... Description The Customer Engagement Technology (CET) team leads...development of LLM-based chatbots and conversational AI systems for customer service applications. - Design and implement… more
- Amazon (Santa Clara, CA)
- …definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform ... complex business requirements and customer needs into innovative technology solutions. Your...A typical day for an Applied Scientist in the Customer Service science team involves a combination… more
- Amazon (Santa Clara, CA)
- …Science, Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As a Senior ... definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging Data Science, Agentic AI, GenAI, ML,… more
- Walmart (Sunnyvale, CA)
- …for this position. If none are listed, there are no preferred qualifications._ Customer Service , We value candidates with a background in creating inclusive ... Join Walmart as **Software Engineer III - Full Stack Customer Care Technology ** in our Global ...of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live… more
- Walmart (Sunnyvale, CA)
- …and | or sponsorship _** Join Walmart as **Senior, Software Engineer - Full Stack Customer Care Technology ** in our Global Technology EBS team. Your work ... Walmart. As a Senior Software Engineer - Full Stack Customer Care Technology , you will take ownership...team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make… more