- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Austin, TX)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- MD Anderson Cancer Center (Houston, TX)
- … issues. Adopts departmental standards as performance achievement goals. 3. * Customer Service and Quality Assurance * a. Assesses the information needs of ... have been fully met. d. Contributes to total program quality assurance measures; incorporates new information or...g. Actively identifies new processes that could help improve quality and customer service . Communicates… more
- Prime Therapeutics (Austin, TX)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Justice, Bureau of Prisons/Federal Prison System (Beaumont, TX)
- …relative to quality assurance . Experience evaluating and investigating quality trends, deficiencies and customer related problems and developing and ... a Bureau of Prisons (BOP) federal correctional facility. The Quality Assurance Manager is considered a ...statement and leads the continuous evaluation and investigation of quality trends, deficiencies and customer related problems… more
- PrimeFlight Aviation Services (TX)
- …rewarding career in the aviation industry! **Job Description** As our Director of Quality Assurance , your primary responsibility is to ensure the highest ... standards of service quality and operational excellence. This role...operational excellence. This role involves developing and implementing comprehensive quality assurance policies and procedures across all… more
- Pearl Interactive Network (El Paso, TX)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- PNC (Dallas, TX)
- …valued and have an opportunity to contribute to the company's success. As a Quality Assurance Specialist Sr within PNC's Technology organization, you will be ... the Asset Management Group, with an emphasis on data quality assurance , validation, and testing of data...upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices… more
- Defense Contract Management Agency (San Antonio, TX)
- …critical characteristic inspections are performed and processes validated. Serve as a Quality Assurance developmental intern within DCMA. Observe and assist with ... and/or post-award contract reviews to help assess the appropriate level of quality assurance recommendations and requirements. Complete classroom and on-the-job… more
- Mass Markets (TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ... ensuring the highest level of service quality within our call center operations....for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To… more
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