- SpaceX (Redmond, WA)
- …to provide actionable insights into support demand, our team's performance, customer demand, and operational efficiency. RESPONSIBILITIES: + Lead and develop ... internet to the world, Starlink is seeking a dynamic Lead Customer Support Workforce Analyst to join...times, queue levels, and staffing levels. + Provide actionable insights and recommendations for operational efficiency improvements based on… more
- Microsoft Corporation (Redmond, WA)
- … customer strategy to maximise value realisation. + Program Management: Lead and manage customer engagements focused on the development, deployment and ... We are seeking a dynamic and experienced ** Customer Experience Program Manager II** (CPMII) to join...on the adoption and performance of Copilot agents, providing insights and recommendations to both customers and engineering stakeholders.… more
- Datavant (Olympia, WA)
- …Given our SaaS business model and our focus on a "land and expand" strategy , Customer Success is absolutely vital to our long-term profitability. We will ... vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment....focus on end-to-end accelerating value within your portfolio. + Lead with curiosity and dive deep into learning and… more
- SpaceX (Redmond, WA)
- …journey, including leading teams, analyzing data, and collaborating cross-functionally. This role will lead our efforts to launch and scale customer support as ... + Lead , coach, and develop a high-performing team of customer success professionals, fostering a culture of accountability, innovation, and customer… more
- Pfizer (Bothell, WA)
- …as a strategic thought partner to the Business Operations and Governance Lead , supporting strategy , operations, finance, and communications, while maintaining a ... SUMMARY** The Director of Business Operations and Governance for Oncology Medical Strategy Management (MSM), which includes US Field Medical, US Medical Outcomes,… more
- Amazon (Seattle, WA)
- …across MCCF and other Amazon partner teams. The Principal UX Researcher will lead strategic research initiatives to illuminate customer needs, behaviors, and ... opportunities to unify and optimize customer experiences for supply-chain solutions. Through this research, you...key stakeholders through compelling, data-driven narratives that connect user insights to business impact and product strategy … more
- REI (Seattle, WA)
- …to realize a compelling omni-channel go to market (GTM) plan across all customer touchpoints, incorporating their insights into strategies. Leading with an ... the strategic direction and success of our omni-channel product strategy for apparel and footwear. The VP, GMM is...it into action by effectively communicating and driving alignment. Lead with a customer -focused mindset to support… more
- Merck (Olympia, WA)
- …Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization ... Customer Experience Management, Customer Feedback Management, Customer Service, Hospital Sales, Interpersonal Relationships, Lead Generation, Market… more
- Confluent (Olympia, WA)
- …conveys our value and differentiation, specifically around pricing and monetization. Lead content strategy to ensure pricing-related materials-web, docs, and ... interact with customers and partners, and gather both qualitative and quantitative insights to refine strategy . Measure, analyze, and evaluate the effectiveness… more
- Nestle (Seattle, WA)
- …that delivers the insights in high impact visualizations + Category Strategy Review deep dive analytics cultivation and customer presentation creation + ... strategy utilizing coffee and beverages industry knowledge, shopper insights , and business analytics. Additionally, the position identifies growth opportunities… more