- Coinbase (Springfield, IL)
- …is expected and fully supported. As a Supervisor for the Concierge on the Customer Success Team , you will lead a specialized team of customer ... that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring… more
- PagerDuty (Springfield, IL)
- …of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our ... customer lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop...+ Lead , mentor, and develop a high-performing customer success organization, providing guidance, coaching, and… more
- ISC2 (Springfield, IL)
- …goals. **Responsibilities** **Leadership & Strategy** + Build, lead , and mentor a team of Customer Success Account Managers (CSAMs) to deliver ... Learn more. **Position Summary** The Manager, Customer Success & Account Management leads the team ...+ Collaborate with Sales to identify upsell, cross-sell, and lead generation opportunities from existing accounts + Act as… more
- Proofpoint (Chicago, IL)
- …Operations to join the Customer Office organization (Professional Services, Customer Success , Training, Managed Services, Support, and Renewals). This ... will have extensive experience in B2B SaaS, Services and Customer Success and will be responsible for...of health checks for new audiences (eg, CISO) + Lead a small team to ensure on-time,… more
- NTT America, Inc. (Springfield, IL)
- …Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager** is an experienced and highly strategic individual ... , they serve as a thought leader within the Customer Success department, contributing to process improvements...with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. + Lead … more
- Cancer IQ (Chicago, IL)
- …at CancerIQ. If you want your work to matter, join us. The Position As a Customer Success Manager (CSM) at CancerIQ, you will be responsible for managing and ... Merck Global Health Innovation Fund and Amgen Ventures. Our team is made up of a committed, all-in group...play a key role in the programmatic design of customer success initiatives, ensuring that our processes,… more
- CADDi (Chicago, IL)
- …5 days a week and ability to travel up to 50% of the time Why Join CADDi's Customer Success Team ? These are real reasons our team members are passionate ... Role CADDi is transforming how manufacturers work. As a Customer Success Manager, you will own the...to build your career. What You Will Do Own Customer Outcomes + Lead end-to-end onboarding, from… more
- ServiceNow, Inc. (Chicago, IL)
- …realization. + Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical ... Get to Do in This Role: + Drive Post-Sales Success : Own and lead the customer...a culture of agility and calculated risk-taking within the team . + Set Success Metrics and Milestones:… more
- MongoDB (Chicago, IL)
- Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or... outcomes; including deciding when to include our executive team or c-suite in customer escalations, how… more
- ServiceNow, Inc. (Chicago, IL)
- …to the customer . This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and ... Position** This role will have responsibility for leading the team that makes every customer in the...the Commercial Major Area + Drives the alignment of customer success , expert services and transformational resources… more