- Coinbase (Austin, TX)
- …is expected and fully supported. As a Supervisor for the Concierge on the Customer Success Team , you will lead a specialized team of customer ... that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring… more
- PagerDuty (Austin, TX)
- …of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our ... customer lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop...+ Lead , mentor, and develop a high-performing customer success organization, providing guidance, coaching, and… more
- Intuit (Plano, TX)
- …, this is your opportunity. **Responsibilities** + Lead , mentor, and develop a team of Customer Success Managers, ensuring alignment with company goals ... helm of shaping the future of customer success . This isn't just about managing a team...-it's about leading leaders. You'll guide Customer Success Managers who, in turn, lead CSMs… more
- ISC2 (Austin, TX)
- …goals. **Responsibilities** **Leadership & Strategy** + Build, lead , and mentor a team of Customer Success Account Managers (CSAMs) to deliver ... Learn more. **Position Summary** The Manager, Customer Success & Account Management leads the team ...+ Collaborate with Sales to identify upsell, cross-sell, and lead generation opportunities from existing accounts + Act as… more
- Dynatron Software (Richardson, TX)
- …SaaS organization redefining the automotive service landscape. What You'll Do + Lead Customer Success Operations: Develop, operationalize, and continuously ... customer satisfaction, and unlock operational excellence. Backed by strong momentum, customer success , and market demand, we're scaling. And we're just… more
- ServiceNow, Inc. (Addison, TX)
- …platform usage aligns with best practice and lead period reviews to track success metrics alongside Customer Impact Plan (CIP). 1. Support high level ... world work better for everyone. **Role Overview ** The Customer Success Manager (CSM) is the primary...on the customer 's Impact package. They drive customer interactions and ensure that the Impact Team… more
- NTT America, Inc. (Austin, TX)
- …Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager** is an experienced and highly strategic individual ... , they serve as a thought leader within the Customer Success department, contributing to process improvements...with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. + Lead … more
- ServiceNow, Inc. (Addison, TX)
- …realization. + Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical ... Get to Do in This Role: + Drive Post-Sales Success : Own and lead the customer...a culture of agility and calculated risk-taking within the team . + Set Success Metrics and Milestones:… more
- ISC2 (Austin, TX)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- MongoDB (Austin, TX)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role ... doing** People Leadership + Recruit, mentor, develop and directly lead individuals on the CSM team assigned...with 1-2 years of management experience, preferably in a customer success or account management capacity +… more