- REEDS Jewelers (Wilmington, NC)
- …resolve issues via phone, chat , and email + Accurately process and manage customer orders + Act as a liaison between customers and store teams across the country ... is seeking a passionate, service-driven individual to join our Customer Experience Team immediately in a seasonal capacity. This...key voice of REEDS- engaging with customers via phone, chat , and email to ensure each interaction reflects the… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …applicable, to record each phone, email, or web chat communication with a customer . + Support Services shall be executed in compliance with processing and ... intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills...program guidelines published by Customer . + Live agent support … more
- Cognizant (Raleigh, NC)
- Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The Customer Service Representative contributes to ... Cognizant's Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service… more
- Ryder System (Concord, NC)
- …difficult + Demonstrated technical and professional skills in job-related area + Off shift support in the event of critical customer network disruption or crisis ... and Supply Chain Services in the World! **Summary** The **Manager Customer Logistics** will oversee the day-to-day operations within an assigned function,… more
- The Hertz Corporation (Raleigh, NC)
- …Leadership - Operations, Revenue, and Experience You will own / lead omni-channel support operations (phone, live chat , email, and agency correspondence) ... The ideal candidate will bring: + Experience leading or influencing high-volume customer support , loyalty programs, or other customer operations + A strong… more
- Deloitte (Raleigh, NC)
- …technology who wants to work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have the ability to ... through logs for inbound, outbound voice (SIP/URS/ORS/IXN/Stat/MCP etc) , E-Services email chat , GMS, outbound campaigns for both Linux and Windows environment. +… more
- CVS Health (Raleigh, NC)
- …health support by providing members with an immediate, 24/7 connection via video, live chat , or phone. We are seeking candidates who share our passion for ... unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living . The [insert name of role] plays a vital role in Aetna… more
- Lincoln Financial (Charlotte, NC)
- …Glance** We are excited to bring on a Specialist, Project Management Support to the Group Protection Portfolio Enablement Organization. The Specialist, Project ... Management Support will contribute to the execution of portfolio initiatives...of portfolio initiatives that are aimed at transforming the customer experience through modernizing & advancing our capabilities and… more
- Wells Fargo (Charlotte, NC)
- …+ HR Case Management + HR Agent Workspace + Employee Relations + Virtual Agent + Live Chat + Now Assist (Generative AI / Agentic AI features) + Serve as ... in modules such as HR Case Management, Employee Relations, Live Chat , and Now Assist. + Demonstrated...protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer … more
- Ryder System (Fayetteville, NC)
- …a positive employee experience at Ryder; and, to ensure we meet our customer 's expectations. In addition to a comprehensive benefit package, a 401(K) Savings Plan ... discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer: + Comprehensive...Regional and local Ryder resources to help guide and support as we grow this offering. + The stability… more