- Cornerstone onDemand (New York, NY)
- **About the Role:** As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support ... customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and… more
- Centrotherm (Waterford, NY)
- …development opportunities may include: Customer Support Specialist ? Product Support Specialist ? Senior /Lead Customer Support Specialist ? ... Customer Support Specialist Waterford, NY (http://maps.google.com/maps?q=428+Hudson+River+RD+Waterford+NY+USA+12188)...a call center) with clear opportunities to grow into senior positions within Customer Service, Inside Sales,… more
- iPostal1 (Montebello, NY)
- …channels (calls, chats, email). + Provide direct supervision and support to Customer Service Agents and Senior Customer Service Agent, ensuring team ... efficiency, and adherence to established procedures. The Team Lead provides escalated customer support , manages work distribution, monitors service levels, and… more
- Hilton (Albany, NY)
- … Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to provide ... have a broad impact on the Hilton Reservations and Customer Care \(HRCC\) organization\. The Senior Manager...tools, provide oversight on project and process requirements/documentation to support the intake and oversight of new Customer… more
- Comcast (New York, NY)
- …to the Senior Manager, Customer Success, we are seeking a Senior Customer Success Manager to oversee a strategic portfolio of accounts. This role ... retention, growth, and satisfaction of our clients. As a Senior Customer Success Manager, you will serve...clients and internal teams (Engineering, Product, Account Management, and Support ) to ensure timely and effective issue resolution and… more
- Capital One (Albany, NY)
- Senior Manager, Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... focus on horizontal expertise across various domains. + At least 4 years in customer -facingroles, acting as a trusted advisor to senior security and IT leaders.… more
- eightfold.ai (New York, NY)
- …an amazing growth story - Eightfold is the place to be! About the Role The Senior Customer Success Manager - Public Sector role at Eightfold is responsible for ... and continually driving value from the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to… more
- Oracle (Albany, NY)
- …within a given industry or an IC3 that has developed equivalent expertise. A CS Senior Advisor leverages their experience to support the most complex deals with ... week** + **Travel is approximately 25%** **Role Overview:** The Customer Success (CS) Presales team (Consulting) is responsible for...This individual contributor role, as a _Customer Success (CS) Senior Advisor_ , brings 10+ years of experience as… more
- Coinbase (Albany, NY)
- …for building, buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both ... and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer ...or similar). * Demonstrated experience integrating or building AI-powered customer support solutions, such as chatbots, LLM-based… more
- DoorDash (New York, NY)
- …into delightful experiences. Our team ensures a flawless delivery experience and provides customer support . This umbrella also focuses on fraud prevention and ... DoorDash platform. About the Role As part of the Customer Experience & Integrity (CXI) Design team ( Support...AI, and behavioral science. You will report into the Senior Design Manager for our Customer Experience… more