- Airtable (New York, NY)
- … impact. Who you are + You have 5-7 years of experience in technical or customer support , including 2+ years of people management. + You're a hands-on leader who ... feedback loops stay strong. This role reports to the Senior Manager, Technical Support and contributes to...do + Manage and develop a team of Technical Support Specialists resolving advanced cases across multiple customer… more
- CenterWell (Albany, NY)
- …our caring community and help us put health first** The Lead - Medicaid Customer Success oversees strategy and operations for multiple Medicaid markets. This role is ... identify opportunities and implement program improvements to enhance our member and customer experience. + Partner with market, government affairs teams, sales teams… more
- The Hertz Corporation (Albany, NY)
- …the organization. **A Day in the Life:** A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and ... This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation… more
- Albany Medical Center (Albany, NY)
- …employees appropriately according to documented standard operating procedures. The Tech Field Support is responsible for an exemplary customer service experience ... America) Salary Range: $51,755.37 - $77,633.06 The Tech Field Support provides onsite and remote support for...outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge… more
- TD Bank (New York, NY)
- …items + Support MBS desk consisting of heavy interaction with customer accounts and facilitating the allocation of money manager sub-accounts for client type ... project status and provide timely escalation of issues to senior management to ensure project objectives are met +...potential solutions within TD's risk appetite that enhance the customer experience and support business objectives +… more
- Robert Half The Creative Group (Pearl River, NY)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In...plans to optimize client campaigns. * Act as a senior analytics lead for key accounts, translating complex performance… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …Description:** Under the direct supervision of the CGI Management personnel, the Support Associate IV assists the Customer Service department in completing ... also expected to perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform… more
- Goodwill of the Finger Lakes (Rochester, NY)
- …with and properly utilize senior IT staff. + Ensure timely escalation of customer problems when necessary, by documenting the impact to the customer and by ... SUMMARY: Primary responsibilities include providing technical assistance and support for incoming queries and issues related to computer systems, software, and… more
- City of New York (New York, NY)
- …SSD application and appeal. Job Description: Under the direct supervision of the Senior Center Director the Eligibility & Support Services Coordinator /PAA (III) ... Eligibility and Support Services Coordinators, who will: - Supervise the Senior Eligibility Supervisors (PAAIIs), the Office Manager and Clerical staff to ensure… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: Under the guidance of the Customer Service Supervisor, the Senior Telephone Support Clerk is responsible to promptly answer incoming telephone ... concerns and handle updates to insurance billing information of existing accounts. The Senior Telephone Support Clerk is also responsible for providing complete… more