- Amentum (Warrenton, VA)
- …documented for seamless operational handoff and sustainment by the operations team. + Provide Tier 3 support to assist the operations team with the deployment of ... updates, ensuring deployments align with pre-defined functional and security criteria. + Deliver Tier 2 support to troubleshoot and resolve issues related to… more
- Chenega Corporation (Oakton, VA)
- … sites potentially 10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with ... core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join...contribute to our tradition of excellence in solving our customer 's problems and helping them meet their mission's needs,… more
- CACI International (Ashburn, VA)
- … support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all portfolio ... will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- General Dynamics Information Technology (Mclean, VA)
- …for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of service ... part in improving how agencies operate. We are seeking a proactive and customer -focused IT Operations Manager to oversee our frontline IT support team.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …smartphones and other mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction + Strong ... **General Summary** Provides remote Tier 1 technical end user support ...however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and interpersonal skills… more
- ManTech (Herndon, VA)
- …You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and customers to ... tickets are closed properly and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for MULTIPLE **Database Administrator(s)** to support our customer , USPS' Network and Compute Technology (NCT) group. The ... NCT is responsible for the planning, development, implementation, and support of the USPS network and compute technology infrastructure. NCT enhances the postal… more
- Sunnova Energy International Inc. (Virginia Beach, VA)
- …systems across 29+ states and several US territories. All monitoring and inbound customer service calls are handled in-house. We utilize a highly skilled team of ... service our fleet. The Solar Electrician I's primary responsibility is to support Operations & Maintenance (O&M) activities by providing quick responses to maintain… more
- Nightwing (Sterling, VA)
- …candidate will provide Senior level Program Management, Administrative, and Engineering Support for our Customer communications-based projects in the Warrenton ... full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges....upgrades. + Ability to test, identify, and resolve most tier 1 and tier 2 equipment and… more
- Amazon (Arlington, VA)
- …and representing the company's AI capabilities to senior leadership at customer organizations while ensuring our solutions deliver transformative value across ... you will be the bridge between scientific advancement, business strategy, and customer needs. Key job responsibilities Scientific Leadership - Define and drive the… more