- TekSynap (Chantilly, VA)
- …products andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair of complex systems ... supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer 's...for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple… more
- CACI International (Arlington, VA)
- Customer Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with senior functional resources… more
- CACI International (Springfield, VA)
- …Some support may be outside of normal business hours + Assist the customer with tier 2 application support **You'll Bring These Qualifications:** + ... accurate documentation for work based on program standards + Provide production support for the customer 's PeopleSoft applications; Activities include program… more
- E-volve Technology Systems, Inc. (Reston, VA)
- Customer Support Analyst Reston, VA 20190...eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability ... Support Required Position Description: E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk… more
- SOS International LLC (Fort Belvoir, VA)
- Overview SOSi is seeking a highly qualified Customer Support Specialist to join our team in support of our government customer . The Customer ... and issue resolution. Diagnose, develop, resolve, and/or escalate ARIMS Tier 1/2 application support issues from end...college or university. A minimum of 2 years of customer support experience ideally in a DoD… more
- Chenega Corporation (Fort Belvoir, VA)
- …Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- Amentum (Springfield, VA)
- …+ Respond to telephone calls, email, and personnel requests for TSA application support according to customer procedures. + Document, track, and monitor ... location. 1+ years' experience in: + Supporting a call center/case management environment providing Tier II or Tier III support to address issues escalated… more
- Parsons Corporation (Centreville, VA)
- …journey from start to finish + Ability to ensure a smooth transfer of the customer to the appropriate technical support group; in instances where an issue cannot ... Parsons is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this...In this role you will get to **ensure round-the-clock support is available 24/7/365, through both phone and email,… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance ... information; child care; Exceptional Family Member Programs (EFMPs); deployment support ; disability information; elder care; educational services for adults,… more
- SHINE Systems & Technologies (Reston, VA)
- …analysts and program analysts with federal acquisition program experience. The Customer Relationship Manager (CRM) will provide support , analysis, research, ... SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or...level PeopleSoft Functional Financials experience + Ability to provide Tier 2-3 Service Desk support . + Ability… more