- EchoStar (Christiansburg, VA)
- … 2 scope + Create and manage ServiceNow tickets to escalate issues requiring Tier 3 Incident Management support + Leverage business process knowledge and ... to work independently and collaboratively within a Service Continuity Support team + Excellent customer service skills...a Service Continuity Support team + Excellent customer service skills with the ability to explain technical… more
- TEKsystems (Lynchburg, VA)
- Description We are seeking a skilled and customer -focused Desktop Support Technician to join our IT team. This role will be responsible for providing technical ... of Windows 11 across the organization. Key Responsibilities: Provide Tier 1 and Tier 2 support...Group Policy, and basic networking concepts. Excellent communication and customer service skills. Ability to work independently and manage… more
- Lumen (Richmond, VA)
- …service delivery, and support teams to ensure a unified approach to customer success. * Performance Metrics: Track and report on objective key results (OKRs) ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...Role** **Overview** We are seeking a dedicated and proactive Customer Engagement Associate to join our dynamic team. The… more
- Lumen (Richmond, VA)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing...Service Improvement Plans) * Partner with sales, delivery & support to ensure successful deployment of solutions and services… more
- DriveTime (Richmond, VA)
- …lives of our customers and our employees by placing a focus on putting the right customer , in the right vehicle, on the right terms and on their path to ownership. ... Better Known as, Your Next Destination)** Responsible for driving sales and customer satisfaction by engaging with customers in-store and virtually, guiding them… more
- ManTech (Mclean, VA)
- **MANTECH seeks** a motivated, career-oriented, and customer -focused Remote Support Technician to join our team in McLean, VA. In this role, you will work ... issues, performing remote desktop repairs and minimizing escalations to Tier 3 support . + Provide user ...Bachelor's degree + 1+ year of hands-on experience supporting customer IT help desk. + Experience resolving technical problems… more
- Wolters Kluwer (Richmond, VA)
- …and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data. + Design and lead top- tier training programs for ... **About the Role:** As a Customer Success Lead, you will be recognized as...as a senior advisor for key clients, ensuring exceptional support . + Drive significant product/service improvements based on high-level… more
- CACI International (Springfield, VA)
- …Services team! We are seeking mission-focused individuals to provide various levels of CSOC services ( Tier 1, Tier 2, and Tier 3). These positions can be ... procure, implement, operate/sustain, and enhance NGA networks and cybersecurity posture in support of national security. For additional information and a list of… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer -oriented Technical Support Representative to join our team in Herndon, VA. **Responsibilities include but are not ... limited to:** + Provide Tier I contact and incident resolution to customers with...problems + Provide remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues… more
- CACI International (VA)
- …Homeland Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing Tier 3 support to the DHS Homeland Advanced Recognition ... calls. Tier 3 members closely interact with the government customer to achieve system objectives, provide ticket updates, and system status updates.… more