- NANA Regional Corporation (Arlington, VA)
- …the software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support ; respond to requests for assistance received either directly ... as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document...for the end-user environment. + Provide thorough, in-depth, user support , format and load user data into customer… more
- General Dynamics Information Technology (Mclean, VA)
- …depends on a TS/SCI w/Poly cleared Sr Systems Administrator joining our team to Support our intelligence customer in McLean-Langley, VA as the site lead. HOW ... site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER ...Windows, Linux, and Solaris systems * Knowledge of the Customer 's processes and procedures and of the Customer… more
- TRIAEM, LLC (Springfield, VA)
- …MC&G PEO problem tickets for the administrative tools. + Provide limited MC&G PEO customer support to use the administrative tools, and refer customers to tool ... PEO IT Support Required Skills/ Education/Experience + 2 years of...and project sites within the administrative tools. + Perform Tier 1 troubleshooting for MC&G PEO users to resolve… more
- Insight Global (Herndon, VA)
- …will become part of a Data Center and Cloud Optimization program providing Tier 3 support to the Homeland Advanced Recognition Technology biometric system. ... tickets within JIRA and supporting system incident troubleshooting calls. Tier 3 members closely interact with the customer... Tier 3 members closely interact with the customer to achieve system objectives, provide ticket updates, and… more
- William C Brown Inc (Springfield, VA)
- …WCBinc is looking for a Systems Administrator to join our team to support our intelligence customer activities in Ft. Belvoir. Maintains an organization's ... site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER ...disciplines on Windows, Linux, and Solarissystems* Knowledge of the Customer 's processes and procedures and of the Customer… more
- Arena Technical Resources, LLC (Langley, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... including Web servers, network attached storage devices, and stored data in support of business processing requirements. Job Duties: * Systems administration of… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …(FAQs) + Provide customer onboarding and offboarding. + Provide account management support . + Process all IT SM tickets to completion. + Provide 24/7 Tier ... the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Chenega Corporation (Arlington, VA)
- …to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with a high-visibility technical office. This role ... combines advanced customer service capabilities with deep technical troubleshooting skills to...downtime and disruption. **Responsibilities** + Provide onsite and remote Tier II support to all users, with… more
- KBR (Chantilly, VA)
- …support functions to include recognition programs, training, security + Manage Customer Tracking Information and Enterprise Response ( TIER ) actions for ... seeking an Action Officer to provide Director's Action Group (DAG) support in accordance with established organization/office policies, regulations, and procedures… more
- General Dynamics Information Technology (Arlington, VA)
- …+ Ability to demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails. + Analytically ... **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Help Desk Support ,Problem Solving,Technical Support… more