- Palo Alto Networks (Santa Clara, CA)
- …summaries in the ticketing system + Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer ... fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers… more
- Palo Alto Networks (Santa Clara, CA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...problems, with a pointed focus of providing the best customer support in the industry. We're a… more
- IBM (San Jose, CA)
- …of support teams * Manage the hiring, development, and retention of technical support engineers and enhance their technical , communication, and business ... * Strong Linux and Networking skills navigation and tools * Experience managing technical support operations in a distributed environment * Familiarity with open… more
- Palo Alto Networks (Santa Clara, CA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...problems, with a pointed focus of providing the best customer support in the industry. We're a… more
- Palo Alto Networks (Santa Clara, CA)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support...problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure**… more
- Palo Alto Networks (Santa Clara, CA)
- …in high pressure situations). **Your Impact** + Provide post sales technical support , configurations, troubleshooting, and standard methodologies to customers ... improve overall software quality per release cycle + Publish Technical Support Bulletins and other technical...problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure**… more
- Palo Alto Networks (Santa Clara, CA)
- …pressure situations). **Your Impact** + Work with US Government customers to provide Technical Support of complex architectures and network issues. + Provide ... and facilitate communication between customers, account teams, and engineering. + Publish Technical Support Bulletins and other technical documentation in… more
- Palo Alto Networks (Santa Clara, CA)
- …assistance as needed (often, in high-pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, ... + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support...problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure**… more
- IBM (San Francisco, CA)
- …to achieve customer satisfaction. Basic Qualifications: - 3+ years of technical support , system implementation/administration experience - 4 year degree in ... of our SaaS solutions. Reporting to the Manager of Technical Support , this individual will work closely...this individual will work closely with our customers and Customer Success Managers to provide break-fix support ,… more
- Antech Diagnostics (Carlsbad, CA)
- …of 7 years of professional experience as a technical product manager, service engineer , or technical support agent in diagnostic imaging or point of ... **Job Purpose/Overview** The Global Sr. Technical Service Engineer IV exemplifies industry leading customer service... Service Engineer IV exemplifies industry leading customer service and support by resolving highly… more