- Delta Air Lines, Inc. (Atlanta, GA)
- …+ Experience with complex operational data sets at Delta (OAP, Res, CX , Commercial, RPAD). + Contact Center knowledge including resource planning, processes, tools ... and infrastructure. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our… more
- Mass Markets (Savannah, GA)
- …works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional ... experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In… more
- Oracle (Atlanta, GA)
- …Engagement Service and focus on Oracle Applications (eg, ERP, HCM, SCM, CX ) and industry solutions, along with their integrations into Oracle technology platforms. ... You will lead a team of highly skilled individuals, own portfolio planning and delivery, and partner closely with product, field, marketing and customers to drive measurable outcomes. You'll combine leadership with hands-on solution guidance-covering… more
- Datavant (Atlanta, GA)
- …inform strategy. + **Customer Advisory Board (CAB) Content:** Partner with the CX team on customer storytelling, narrative development, and event messaging. **What ... You Bring** + 6-8 years of product or solutions marketing experience in B2B SaaS, health tech, or data-driven industries. + Demonstrated ability to craft compelling, differentiated messaging and translate technical concepts into business value. + Strong… more
- Quality Technology Services, LLC (Atlanta, GA)
- …ensure system design, installation and testing adhere to operational standards. Direct Cx Engineers to witness testing of all equipment during commissioning in your ... region and validate sequence of operations and receipt of all operational documentation. + Assist Director as necessary in revising comprehensive commissioning plans for Level 1, Level 2, Level 3, Level 4, and Level 5 systems, including connectivity, network… more
- Oracle (Atlanta, GA)
- …Agentic apps within the customer service domain as part of the Fusion CX Service product team. This includes developing intelligent, autonomous agents that enhance ... service request automation, knowledge management, agents that handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead a high-performing product team,… more
- St. George Tanaq Corporation (Atlanta, GA)
- …risk/issue management; ownership of outcomes. + Commitment to accessibility, CX improvement, reliability, and maintainability. **Education and Certifications** + ... Bachelor's in Computer Science, Software Engineering, Information Systems, or related field. + Preferred: Certified Scrum Developer (CSD), AWS Solutions Architect Associate, or Microsoft Azure Developer/Architect certification. **Physical Requirements** +… more
- Coinbase (Atlanta, GA)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on… more
- PNC (Alpharetta, GA)
- …**Preferred Skills** Accountability, Banking, Client Counseling, Customer Experience ( CX ), Customer Loyalty, Decision Making, People Management, Proactive Behavior, ... Results-Oriented **Competencies** Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management **Work Experience** Roles at this level typically do not require a university / college degree, but do… more
- Oracle (Atlanta, GA)
- …developing or extending Oracle Fusion SaaS applications (ERP, HCM, SCM, or CX ). * Strong working knowledge of Oracle Integration Cloud (OIC), Visual Builder ... (VB), Application Composer, and BI Publisher. * Demonstrated ability to work within secure federal environments and comply with DoD IT/security controls. * Proficiency in REST/SOAP web services, Groovy scripting, JavaScript, and SQL. * Familiarity with Agile… more