- Coinbase (Austin, TX)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead, a pivotal role focused on ensuring Coinbase customers ... you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Austin, TX)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Coinbase (Austin, TX)
- …Attendance is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms ... customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of-customer insights...and non-technical leaders with ease via weekly and monthly program updates. *What we look for in you:* *… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- Customer Experience Senior Manager The Senior Manager, Customer Experience is a hands-on leader responsible for setting the vision, strategy, and operating ... the customer experience across all touchpoints, ensuring a cohesive and positive journey. CX Strategic Vision & AI Roadmap + Develop and execute a strategic roadmap… more
- Coinbase (Austin, TX)
- …alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our mission. Our team ... and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects that… more
- Coinbase (Austin, TX)
- …quality of their tests. * *Test Environment Stability:* Collaborate with platform, infrastructure, CX , consumer , and SRE teams to ensure that test environments ... connection, and alignment. Attendance is expected and fully supported. The Consumer Eng Test Infrastructure (CETI) team is dedicated to elevating product… more
- Brink's (Coppell, TX)
- …alignment across Customer Care teams supporting large financial institutions. + Lead program and account management for Brink's largest and most complex customers. + ... + Own customer communications and executive-level reporting for strategic accounts. CX Sr. Director-Level Leadership Traits + Enterprise Strategic Leadership: Define… more
- Coinbase (Austin, TX)
- …comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Operations within the CX Compliance ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Coinbase (Austin, TX)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- Dow (Houston, TX)
- …customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused ... stories into solutions that enhance employee and customer experience (EX/ CX ). + Solution Lifecycle Management: Drive end-to-end lifecycle-design, architecture,… more