- Zoom (San Jose, CA)
- What you can expect We are looking for a Senior CX Operations Manager with focus on Renewals Operations to drive forecast accuracy, operational excellence, and ... scalable processes across the post-sales lifecycle. While the primary remit is within Renewals, this role will also support strategic initiatives and analytics for our Customer Success organization. About the Team The Zoom Customer Success and Renewals team… more
- Coinbase (Sacramento, CA)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a critical role in ... and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and value… more
- NBC Universal (Universal City, CA)
- …and entertainment content. The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that ... evolve the Universal Studios Hollywood business, improving the entire guest digital journey inside and outside of the Park. This role is constantly looking forward with partners across Universal Destinations and Experiences to identify, solution and deliver… more
- Coinbase (Sacramento, CA)
- …with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add an Engineering Manager ... be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient… more
- Coinbase (Sacramento, CA)
- …and alignment. Attendance is expected and fully supported. The Senior Manager , HR Business Partner will support Coinbase's global Customer Experience organization, ... playing a vital role in ensuring the functions they partner with are thriving and executing people programs at scale -- and, most importantly, translating business strategy into people & org strategy over time. As a key member of our People team, you will work… more
- Amazon (San Francisco, CA)
- …Customer eXperience Infrastructure (CXI) team is seeking an entrepreneurial Senior Product Manager , Technical to own and drive our Multi-Modal Experience Framework - ... a startup-like initiative within Amazon Music that's redefining how we build cross-platform applications. If you're someone who thrives on rapid iteration, loves seeing immediate impact, and gets energized by the challenge of building something from the ground… more
- Amazon (San Diego, CA)
- …for discovery and risk mining of new and emerging abuse patterns within Amazon's Shopping CX . As the Risk Manager over this space, you'll partner with our team ... customers. We are looking for an experienced, motivated Risk Manager with a background in risk, digital fraud, compliance,...to manage critical and high impact projects. The Risk Manager role for Search Abuse within Sales Abuse Prevention… more
- Stantec (Los Angeles, CA)
- …Join us and design your place with Stantec. **Your Opportunity** The Project Manager is directly responsible for the overall successful execution and delivery of the ... to the Client, according to the contract. The Project Manager represents and is the primary administrator and communications...and oversees project tasks to be performed by other Cx team members. + Manage assigned projects through all… more
- Hensel Phelps (Irvine, CA)
- …envelopes, campus, and client operations. **Position Description:** The Facility Solutions Manager (FSM) role is focused on providing technical solutions leadership ... construction** with an MEPF/building controls contractor, general contractor, and/or Cx agency. + A **bachelor's degree** or relevant experience, preferably… more
- Coinbase (Sacramento, CA)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more