• CX Technical Program Manager

    Coinbase (Sacramento, CA)
    …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a critical role in ... and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and value… more
    Coinbase (08/09/25)
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  • Manager Digital CX & E-Commerce

    NBC Universal (Universal City, CA)
    …and entertainment content. The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that ... evolve the Universal Studios Hollywood business, improving the entire guest digital journey inside and outside of the Park. This role is constantly looking forward with partners across Universal Destinations and Experiences to identify, solution and deliver… more
    NBC Universal (07/03/25)
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  • Manager , CX Site Strategy

    Coinbase (Sacramento, CA)
    …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. * Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection,… more
    Coinbase (08/17/25)
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  • Engineering Manager , CX

    Coinbase (Sacramento, CA)
    …with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add an Engineering Manager ... be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient… more
    Coinbase (08/09/25)
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  • Senior Manager CX & Loyalty

    Robert Half The Creative Group (El Segundo, CA)
    …identify and resolve service friction points. Cross-Functional Collaboration + Align CX efforts with marketing campaigns, product launches, and promotional activity. ... Demonstrated success with retention, loyalty programs, and re-engagement offers. Proficiency in CX platforms such as Zendesk, Ada, Shopify, and Recharge. Ability to… more
    Robert Half The Creative Group (08/13/25)
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  • Operations Support Manager , MSP…

    Amazon (Stockton, CA)
    …fulfilling and fun. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team is responsible for providing support to internal fulfillment and ... technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with operations leaders to maximize the performance of… more
    Amazon (08/19/25)
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  • Principal Product Manager - Tech, Prime…

    Amazon (Culver City, CA)
    …of exclusive content which positions us well for the long-term. As a Principal Product Manager - Tech, Ad CX , you will lead the charge in defining, inventing ... responsibilities - Set a global product vision for Ad CX - Launch high impact products and services that...Launch high impact products and services that enhance Ad CX and drive business success with advertisers - Manage… more
    Amazon (08/15/25)
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  • Sr. Product Manager - Tech, Core CX…

    Amazon (Sunnyvale, CA)
    …with the best experience for customers and partners. As the Senior Product Manager - Technical (PMT) for Fire TV Personalization, you will be the single-threaded ... leader responsible for the vision and execution of the content discovery experience for millions of customers worldwide. As the owner of Fire TV's home page experience, you will have the ability to across all Fire TV surfaces. Key job responsibilities * Own… more
    Amazon (08/23/25)
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  • Sr. Risk Manager , Sales Abuse, Sales Abuse…

    Amazon (San Diego, CA)
    …for discovery and risk mining of new and emerging abuse patterns within Amazon's Shopping CX . As the Risk Manager over this space, you'll partner with our team ... customers. We are looking for an experienced, motivated Risk Manager with a background in risk, digital fraud, compliance,...to manage critical and high impact projects. The Risk Manager role for Search Abuse within Sales Abuse Prevention… more
    Amazon (05/29/25)
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  • Manager Customer Experience

    The Hertz Corporation (Sacramento, CA)
    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product,...experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and… more
    The Hertz Corporation (08/23/25)
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