- Coinbase (Harrisburg, PA)
- …Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead a team of analytics ... engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support....smarter decisions at scale. You will partner closely with CX leadership, Vendor Management, Product, and Enterprise Data teams… more
- Coinbase (Harrisburg, PA)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a critical role in ... and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and value… more
- Coinbase (Harrisburg, PA)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. * Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection,… more
- Coinbase (Harrisburg, PA)
- …with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add an Engineering Manager ... be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient… more
- Comcast (Philadelphia, PA)
- …our business goals and customer expectations. We are seeking a Customer Experience Manager who is deeply motivated and brings proven experience to our energetic ... change agent with strong technology, business, product, and design foresight. + ** Manager :** Ability to lead sophisticated projects while meeting goals and leading… more
- The Hertz Corporation (Harrisburg, PA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product,...experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and… more
- Context Travel (Philadelphia, PA)
- CX Delivery Associate, UK, Ireland, Iberia, Americas ROLE: Delivery Associate, UK, Ireland, Iberia, Americas JOB DESCRIPTION The Context Delivery team is responsible ... contractors and Delivery colleagues + Collaborate with Global Client Support Manager and other regional Client colleagues to identify, propose, and implement… more
- Stantec (Philadelphia, PA)
- …Join us and design your place with Stantec. Your Opportunity The Project Manager is directly responsible for the overall successful execution and delivery of the ... to the Client, according to the contract. The Project Manager represents and is the primary administrator and communications...and oversees project tasks to be performed by other Cx team members. - Manage assigned projects through all… more
- Zoom (Harrisburg, PA)
- What you can expect We are hiring a Product Marketing Manager , focused on our AI enabled virtual agent solution, Zoom Virtual Agent (ZVA), to join the Product ... looking for someone with a deep understanding of customer experience ( CX ), self-service automation, and AI-driven technologies. Zoom Virtual Agent is transforming… more
- Coinbase (Harrisburg, PA)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
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