- Coinbase (Harrisburg, PA)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a critical role in ... and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and value… more
- Coinbase (Harrisburg, PA)
- …with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add an Engineering Manager ... be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient… more
- Coinbase (Harrisburg, PA)
- …and alignment. Attendance is expected and fully supported. The Senior Manager , HR Business Partner will support Coinbase's global Customer Experience organization, ... playing a vital role in ensuring the functions they partner with are thriving and executing people programs at scale -- and, most importantly, translating business strategy into people & org strategy over time. As a key member of our People team, you will work… more
- Comcast (Philadelphia, PA)
- …our business goals and customer expectations. We are seeking a Customer Experience Manager who is deeply motivated and brings proven experience to our energetic ... change agent with strong technology, business, product, and design foresight. + ** Manager :** Ability to lead sophisticated projects while meeting goals and leading… more
- Context Travel (Philadelphia, PA)
- CX Delivery Associate, UK, Ireland, Iberia, Americas ROLE: Delivery Associate, UK, Ireland, Iberia, Americas JOB DESCRIPTION The Context Delivery team is responsible ... contractors and Delivery colleagues + Collaborate with Global Client Support Manager and other regional Client colleagues to identify, propose, and implement… more
- Stantec (Philadelphia, PA)
- …Join us and design your place with Stantec. **Your Opportunity** The Project Manager is directly responsible for the overall successful execution and delivery of the ... to the Client, according to the contract. The Project Manager represents and is the primary administrator and communications...and oversees project tasks to be performed by other Cx team members. + Manage assigned projects through all… more
- Coinbase (Harrisburg, PA)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. * Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection,… more
- Coinbase (Harrisburg, PA)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Verint Systems, Inc. (Harrisburg, PA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... the art of the possible. As a Demo Strategy Manager , you will lead a presales team, ensuring timely...partners, press, and analysts. Familiarity with Verint or similar CX Automation, CCaaS or Workforce Engagement products required. **Principal… more
- Comcast (Philadelphia, PA)
- …field service technicians. We are seeking a strategic and people-focused UX Manager to lead a multidisciplinary team across multiple enterprise program tracks, ... business goals, and user needs align seamlessly. The UX Manager serves as both a strategic leader and hands-on...Experience managing remote teams + Strong background in UX, CX , UI design + Business acumen and professionalism +… more