• Principal Analyst (Architect), Enterprise…

    Vail Resorts (IN)
    …of contact centers to a cloud-native Genesys platform, managing the migration from legacy systems and integrating AI-driven features like intelligent routing, ... and CSaaS/CCaaS integrations (QoS, WFM/QA/analytics). + Drive strategy for seamless migration of on-premises Avaya voice systems to cloud AI- powered contact… more
    Vail Resorts (09/10/25)
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