- City of New York (New York, NY)
- …Now Help Desk tickets and E-mails in a timely manner. - Provide Helpdesk/ desktop support for hardware and software computer systems and peripherals. - Support and ... complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from… more
- City of New York (New York, NY)
- …the tasks outlined below: Provide first line response for users with desktop , laptop, password, and application issues. Respond to requests for technical assistance ... as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to personal computer… more