- Ralliant (Austin, TX)
- …digital experiences that scale across brands and platforms? We're looking for a ** Digital Customer Experience Architect** to lead the design and ... integration of our digital ecosystem-spanning ecommerce, customer data, and content...architecture with business strategy. **Requirements** + 7+ years of experience in digital architecture, software engineering, or… more
- Lumen (Austin, TX)
- …digital secret shopping. + Responsible for a portfolio of Products and/or Foundational Digital Customer Experience Tools. Knowledge or experience ... and innovation and applying these technologies to drive continuous improvement in customer experience . **The Main Responsibilities** + Leads Journey Mapping… more
- American Airlines (Dallas, TX)
- …managing stakeholders * 5+ years of experience in digital marketing, digital design or customer experience * Comprehensive understanding of Web ... board! **Why you'll love this job** The Sr Manager, Digital Experience and Design plays a key...and collaborate with stakeholders on projects designed to foster customer loyalty on external platforms. **What you'll do** _As… more
- Cengage Group (Houston, TX)
- …from the data. You will work closely with product owners to identify what parts of the digital customer experience need to be changed, set up A/B tests to ... and other product analytics tools to tag the end-to-end digital experience , collect the right data, and...to product changes and measure the business value and customer satisfaction delivered by the digital product.… more
- American Airlines (Dallas, TX)
- …life and hop on board! **Why you'll love this job** + As part of the Customer Experience Digital Servicing team, you'll help customers feel more in control ... of the way. + You'll play a key role in shaping the future of digital customer experiences by driving adoption of self-serve capabilities that make travel easier… more
- PNC (Houston, TX)
- …supports risk management, compliance, and audit needs. + Supports business, financial, and customer experience results of digital experiences and effectively ... to deliver excellent optimized payment experiences that delight our customer and grow the business. You will partner with...Passion for learning new areas of payments, banking, and digital experience * Skill in building and… more
- Boardwalk Pipeline Partners (Houston, TX)
- …driving enterprise-wide digital initiatives that enhance operational efficiency, customer experience , and business innovation. This role leverages emerging ... AI/ML and automation to optimize processes and enhance user experience and customer engagement + Work with...AI, ML, RPA, cloud platforms, and data analytics + Experience with digital platforms, enterprise systems, and… more
- Mass Markets (Killeen, TX)
- …(BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience ... resolve support issues, sell new products and services, and ensure a best-in-class customer experience . In addition to being the best in the business when it… more
- Mass Markets (Dallas, TX)
- …(BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience ... week across the country to resolve support issues and ensure a best-in-class customer experience . You will need to be confident, fully engaged, a team player,… more
- Mass Markets (Killeen, TX)
- …(BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience ... of your team. This is a management-level position. Prior experience in management, supervisor, or customer service...position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered… more