- Ralliant (Austin, TX)
- …digital experiences that scale across brands and platforms? We're looking for a ** Digital Customer Experience Architect** to lead the design and ... integration of our digital ecosystem-spanning ecommerce, customer data, and content...architecture with business strategy. **Requirements** + 7+ years of experience in digital architecture, software engineering, or… more
- American Airlines (Dallas, TX)
- …managing stakeholders * 5+ years of experience in digital marketing, digital design or customer experience * Comprehensive understanding of Web ... board! **Why you'll love this job** The Sr Manager, Digital Experience and Design plays a key...and collaborate with stakeholders on projects designed to foster customer loyalty on external platforms. **What you'll do** _As… more
- Shell (Houston, TX)
- …call center and an invisible back-end infrastructure that allow for an outstanding physical and digital customer experience . The Customer Experience ... Description:** **What's the role** Shell is looking for a Customer Experience Manager to oversee the ongoing... communications, instructions, and FAQs to both physical and digital assets + Manage an internal team and an… more
- ServiceNow, Inc. (Addison, TX)
- …workflow automation and data fabric capabilities. + Background in data engineering, digital experience platforms, or customer lifecycle technologies. + ... intelligent platforms. Join us in shaping the future of digital transformation. **About Digital Technology:** We're not...Passion for user experience design, customer success, and long-term value realization. **Why Join Us?**… more
- Cengage Group (Houston, TX)
- …from the data. You will work closely with product owners to identify what parts of the digital customer experience need to be changed, set up A/B tests to ... and other product analytics tools to tag the end-to-end digital experience , collect the right data, and...to product changes and measure the business value and customer satisfaction delivered by the digital product.… more
- PNC (Houston, TX)
- …supports risk management, compliance, and audit needs. + Supports business, financial, and customer experience results of digital experiences and effectively ... to deliver excellent optimized payment experiences that delight our customer and grow the business. You will partner with...Passion for learning new areas of payments, banking, and digital experience * Skill in building and… more
- USAA (San Antonio, TX)
- …roadmaps, and improve performance. + Translates Digital or Technology product and experience opportunities ( customer "needs" and "wants" as well as all other ... (ie, requirements, epics, features) and drives execution strategy. + Shepherds complex Digital or Technology product and experience opportunities from idea to… more
- Boardwalk Pipeline Partners (Houston, TX)
- …driving enterprise-wide digital initiatives that enhance operational efficiency, customer experience , and business innovation. This role leverages emerging ... AI/ML and automation to optimize processes and enhance user experience and customer engagement + Work with...AI, ML, RPA, cloud platforms, and data analytics + Experience with digital platforms, enterprise systems, and… more
- Mass Markets (Dallas, TX)
- …(BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience ... week across the country to resolve support issues and ensure a best-in-class customer experience . You will need to be confident, fully engaged, a team player,… more
- Mass Markets (Killeen, TX)
- …(BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience ... of your team. This is a management-level position. Prior experience in management, supervisor, or customer service...position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered… more