- Datavant (Albany, NY)
- …technology deployment, endpoint engineering, IT asset management (HAM & SAM), ITSM processes, and tooling-including full ownership of Jira Service Management ... efforts and driving systemic remediation. + Establish and refine ITSM processes-including incident, request, change, problem, knowledge, and configuration… more
- Audacy (New York, NY)
- **Overview** **Job Title:** Director , Enterprise Support Services **Department:** Technical **Reporting To:** Vice President, Enterprise Applications and Support ... (MSP) to support customers. + Product owner for current ITSM enterprise tool and the optimization and integration of...You:** **Required:** + 8+ years Technical Support, NOC, or ITSM experience. + 5+ years experience managing 24/7 teams.… more
- CUNY (New York, NY)
- Director of Virtualization, Storage, and Platform Services (IT Computer Systems Manager 6) **GENERAL DUTIES** IT Computer Systems Managers manage and direct an ... and expansion of the CUNY network spanning across all CUNY campuses. The Director of Virtualization, Storage, and Platform Services is a senior IT leader responsible… more
- Humana (Albany, NY)
- …of our caring community and help us put health first** The Associate Director of Cloud Infrastructure Operations is responsible for leading Humana's enterprise cloud ... at the intersection of operations, technology, and AI innovation. The Associate Director of Cloud Infrastructure Operations will drive the evolution of Humana's… more
- MongoDB (New York, NY)
- We are seeking a dynamic and innovative Director of Global Support to lead our global support team within the Global Enterprise Technology (GET) department. This ... user experience, and driving continuous improvement across our global enterprise. The Director of Global Support will oversee the Triage team, L2 support, and… more
- Fordham University (Bronx, NY)
- …Position Summary: Reporting to the Assistant VP, IT Client Services, the Assistant Director of Configuration Management Database ( CMDB ) & IT Asset Management ... model and architecture to align with business and IT service needs. The Assistant Director also acts as a liaison with vendors responsible for asset procurement and… more
- PagerDuty (Albany, NY)
- …in a flexible, award-winning workplace. PagerDuty is seeking a **Senior Director , Platform Product Management** to join our diverse, customer-focused team in ... development and partnerships across communications platforms, infrastructure, monitoring and observability, ITSM and IDPs and other developer tools + Partner with… more
- Datavant (Albany, NY)
- …cost optimization, operational reviews, and performance management. + Familiarity with ITSM frameworks such as ITIL, along with experience utilizing and improving ... workflows within platforms like Jira Service Management or ServiceNow. + Strong knowledge of Windows, macOS, collaboration suites, endpoint security, device lifecycle management, and productivity tooling ecosystems. + Proven ability to lead complex technical… more
- CompuCom (Albany, NY)
- …Architecture and Integration with a strong focus on **IT Service Management ( ITSM )** and **IT Operations Management (ITOM)** modules. This role will be instrumental ... delivery across the enterprise. The Senior ServiceNow Architect reports to the Senior Director and Practice Leader. This role will be front-and center in consulting… more
- Copeland (Albany, NY)
- …Senior Manager, Global Network Services works under the direction of the Global Director of Network Services. **As the Senior Manager, Global Network Services, you ... Palo Alto and zScaler products + Advanced experience in network operations and ITSM services + Advanced knowledge of VLANs, spanning tree, BGP, EIGRP, OSPF, and… more