- Walmart (Bentonville, AR)
- …and analysis of customer insights by ensuring unmet needs in key customer journeys are identified and assesses Walmart and key competitor's performance in ... leader for CIS sits at the intersection of data, customer experience and strategy, representing the objective voice...to uncover actionable insights. + Identify and prioritize key customer journeys , uncover unmet needs, and operationalize… more
- Kyndryl (Little Rock, AR)
- …of subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys , improving customer technology operations, and integrate ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more