- Staples (Framingham, MA)
- …balancing seasonal category needs with long-term journey improvements. They champion the customer voice , oversee funnel performance and testing, and foster ... experience - understanding behaviors, anticipating needs, and creating intuitive journeys - with the science of digital optimization through...Customer & Analytics Expertise o Act as VOC ( Voice of Customer ) and FullStory champion, embedding… more
- Autodesk (Boston, MA)
- …Conversational Design & LLM Integration + Establish standards for critical user journeys (CUJs), tone/ voice , conversational/LLM design and agentic experiences. + ... **Job Requisition ID #** 25WD90939 We're hiring a Senior Director , User Experience - AEC Content Strategy to lead...conversational UX vision for the AEC portfolio, rooted in customer outcomes. + Shape how content becomes the backbone… more
- Beth Israel Lahey Health (Charlestown, MA)
- …taking a job, you're making a difference in people's lives.** The Executive Director , Digital Experience is responsible for shaping and driving Beth Israel Lahey ... Health's (BILH) digital customer engagement platforms, with a focus on digital marketing...conditions. + Ensure digital content reflects the BILH brand voice , tone, and messaging while addressing the needs of… more
- Cengage Group (Boston, MA)
- …Develop a strategic plan to build customer relationships with key customer roles including technology director , curriculum director , building ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more