- Staples (Framingham, MA)
- …balancing seasonal category needs with long-term journey improvements. They champion the customer voice , oversee funnel performance and testing, and foster ... experience - understanding behaviors, anticipating needs, and creating intuitive journeys - with the science of digital optimization through...Customer & Analytics Expertise o Act as VOC ( Voice of Customer ) and FullStory champion, embedding… more
- Autodesk (Boston, MA)
- …Conversational Design & LLM Integration + Establish standards for critical user journeys (CUJs), tone/ voice , conversational/LLM design and agentic experiences. + ... **Job Requisition ID #** 25WD90939 We're hiring a Senior Director , User Experience - AEC Content Strategy to lead...conversational UX vision for the AEC portfolio, rooted in customer outcomes. + Shape how content becomes the backbone… more
- Beth Israel Lahey Health (Charlestown, MA)
- …taking a job, you're making a difference in people's lives.** The Executive Director , Digital Experience is responsible for shaping and driving Beth Israel Lahey ... Health's (BILH) digital customer engagement platforms, with a focus on digital marketing...conditions. + Ensure digital content reflects the BILH brand voice , tone, and messaging while addressing the needs of… more
- Cengage Group (Boston, MA)
- …Develop a strategic plan to build customer relationships with key customer roles including technology director , curriculum director , building ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more
- Cengage Group (Boston, MA)
- …and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these ... learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . **Position Summary** The Director of IT Change Management is a strategic leader… more