- City of New York (New York, NY)
- …only when necessary. The Service Desk Unit is part of a central services and support group within the Technology Division at MOCS. The team is both responsible ... user stories and conceptualize future states for user experience, new or enhanced services , and...and exception process/usage scenarios - Ability to orchestrate an end - user meeting with the goal of gathering… more
- Owens & Minor (White Plains, NY)
- …SUMMARY** Desktop Support Analyst within the Owens & Minor Global IT End User Experience Team. Provides technical support and troubleshooting for endpoint ... over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their...user satisfaction. As a key member of the End User Experience Team, collaborates with IT… more
- Capgemini (New York, NY)
- …of technology to address the entire breadth of their business needs. It delivers end -to- end services and solutions leveraging strengths from strategy and ... **Job Title:** Service Management Consultant - ServiceNow Business Analyst...evaluate ServiceNow capabilities and enhancements. Documentation & Communication Create user stories, process guides, end - user … more
- City of New York (New York, NY)
- …sister Agency systems - Service Tickets Management - Provide basic to moderate end - user support for IT related issues - Provide initial triage of service ... the IT Service Management (ITSM) Manager, the Service Management and Production Control Analyst will...- Analyze, diagnose, test and resolve basic to moderate service desk end - user issues and… more
- Capgemini (New York, NY)
- …hours of said call * Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc. * Proficient with ... **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst...the entire breadth of their business needs. It delivers end -to- end services and solutions leveraging… more
- City of New York (New York, NY)
- …with external stakeholders. The Service Desk unit is part of the central services group at MOCS. The team is both responsible for ensuring that all MOCS ... task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst...user interaction and categorical data in designated customer services platforms, eg JIRA; - Propose updates to … more
- Neuberger Berman (New York, NY)
- We are seeking an experienced and motivated Business Analyst to join our Enablement Services team at Neuberger. Enablement Services is a centralized team of ... center of enablement for the Monday.com platform. **Responsibilities** : + Lead end -to- end reviews of existing business processes by collaborating with… more
- SUNY Geneseo (Geneseo, NY)
- …for Information Systems during each phase of the process. -Serve as an end user resource for applications by defining their interface requirements, consulting, ... Lead Programmer Analyst Bookmark this Posting Print Preview | Apply...manage and complete work independently + Provide outstanding customer service and teamwork + Excellent communication skills + Demonstrated… more
- CAI (Albany, NY)
- …Bilingual (German/English) Service Desk Agent, you will be responsible for providing end user support to our clients utilizing excellent customer service ... Bilingual (German/English) Service Desk Analyst **Req number:** R6133...Monday - Friday.** **What You'll Do** + Provide generalIT end - user support + Utilize excellentcustomer serviceskills and… more
- Catholic Health Services (Bethpage, NY)
- …Finance with system configuration and maintenance in Strata, including updates to user access, department and account structures, and unit-of- service mappings. + ... is one of Long Island's finest health and human services agencies. Our health system has over 16,000 employees,...acute care hospitals, three nursing homes, a home health service , hospice and a network of physician practices across… more
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